Capitec Bank account

Download the Capitec Bank app by searching for "Capitec Bank" in the Google Play Store, Apple App Store, or Huawei AppGallery. Ensure your device is compatible, as only Android phones running version 5.0 or higher, Apple devices with iOS 11 or above, and Huawei phones with EMUI 10 are supported. Tablets are not supported at this stage.

Open the app on your smartphone and enter your South African ID number to begin the account setup.

Follow the prompts to take selfies for facial recognition verification. This process uses your selfie images to verify your identity securely with the Department of Home Affairs.

Provide any additional personal information requested by the app to complete your account registration.

After completing the registration, activate Capitec Internet Banking through the app, as initial activation must be done this way before accessing Internet Banking on the Capitec website.

Set up a secure app PIN that you will use to log in and manage your Capitec account on the app.

The Capitec app is data-free for MTN, Vodacom, Cell C, and Telkom users, meaning you can use the app without consuming mobile data, or you may use it on a secure WiFi network.

Note that for security reasons, you can only use the Capitec app on one device at a time, so it cannot be used on multiple phones simultaneously.

Use the branch locator on the Capitec Bank website to find the nearest branch to your location.

Bring the required original documents with you, including a South African green barcoded ID, Smart ID card, or passport if you are a citizen or resident. Foreign nationals must bring a valid passport, residence or work permit, and proof of income.

Visit the Capitec branch during operating hours, and speak to a consultant, informing them that you wish to open a new account.

The consultant will guide you through the account opening process and conduct in-person identity verification using your documents.

Once your account is created, the branch consultant can help you activate online banking and provide information on how to use the Capitec app and Internet Banking if desired.

Open the Capitec Bank app on your mobile device or visit the Capitec Bank Internet Banking website.

Enter your username, which is your Capitec account number, in the designated field.

Input your password, which must be 6 to 18 characters long and include letters and/or numbers.

If you are using the app, enter your Remote PIN, which is a 5 to 6-digit code used to authorize transactions.

If prompted, complete any additional security measures, such as entering a verification code sent to your registered mobile number.

Click on the "Log In" button to access your account.

Upon successful authentication, you will be directed to your account overview page, where you can manage your banking activities.

After successfully downloading the Capitec Bank app, open it and log in using your South African ID number if you are a South African citizen or resident.

If you are a foreigner, you will need to enter your valid foreign passport number to begin the registration process.

Follow the prompts to complete the registration, which includes taking selfies for facial recognition verification.

Once registered, you will receive a confirmation message within the app to activate your account.

You may also receive a verification code via SMS or email that you need to enter in the app to confirm your identity.

If prompted, check your email for any additional verification links and click on them to finalize the activation.

Once your identity is verified, you will gain full access to your Capitec Bank account and all online banking features.

Contact Capitec's customer support by calling 0860 10 20 43 for personal banking inquiries or 0860 30 92 50 for business banking. You can also email [email protected] for personal banking queries or [email protected] for business inquiries.

If you prefer, visit a Capitec branch to speak with a consultant in person about your account deletion.

Inform the representative that you wish to delete your account and provide necessary identification details, such as your ID number.

Ensure that all pending transactions, including automated payments or deposits, are cleared and that your account balance is zero before initiating the closure.

The consultant will guide you through the account deletion process and may require you to sign a closure request form.

After the process is completed, you will receive confirmation that your account has been closed.

Open the Capitec Bank app on your mobile device.

Tap the "Forgot PIN" option on the login screen to initiate the password reset process.

Follow the prompts to verify your identity, which may include answering security questions or confirming personal details.

Once your identity is confirmed, you will be able to enter a new Remote PIN of up to 6 digits. Choose a secure PIN that is not easily guessable.

Confirm your new Remote PIN by entering it again in the designated field.

After successfully updating your Remote PIN, you will receive a confirmation message indicating that your PIN has been reset.

You can now use your new Remote PIN to log in to the app and authorize transactions.