African Bank, founded in 1975, has established itself as a forward-thinking financial institution in South Africa, dedicated to providing innovative and accessible banking solutions. Embracing the digital era, the bank offers a comprehensive range of mobile and online services that allow customers to effortlessly manage their accounts, pay bills, and monitor their finances anytime, anywhere. Its online banking platform is intuitive and secure, featuring zero data costs on select networks, which sets it apart from many other South African banks. With offerings like the MyWORLD Account, which allows up to six sub-accounts with no monthly fees, African Bank stands out for its commitment to affordability, accessibility, and customer-centric digital services in the South African banking landscape.
With internet banking, mobile app services, USSD cellphone banking, and WhatsApp banking, African Bank ensures a wide range of accessible, secure, and convenient banking options, cementing its position as a leader in the South African digital banking landscape.
Key Features
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Balance and payment information. View your account balances and payment information in real time.
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Statements. View and request account statements online.
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Payments. Make one-time or recurring payments, including debit order arrangements, to manage arrears or accelerate payments.
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Debit order management. Change or update debit order details online.
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Prepaid services. Purchase airtime, data, and SMS bundles using your African Bank credit card.
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Payment break. Request a payment break on qualifying loans.
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Credit Life Insurance claims. Log an insurance claim online.
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Stop card. Immediately stop a lost or stolen credit card.
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Audacious Rewards. Earn and redeem points for everyday banking activities, including purchases of airtime, data, and grocery vouchers.
How to Create an African Bank Account?
Online
Visit the African Bank website or download the African Bank mobile app.
Register by providing your personal details, including ID number, email address, and phone number.
Choose the type of account you wish to open, such as a MyWORLD account, and fill in all required information.
Confirm your identity by following the instructions for verification. The verification process happens instantly, and the entire account setup can be completed in under five minutes.
Complete the registration and start managing your account online.
Offline
Use the Branch Locator on the African Bank website to find the nearest branch.
Gather necessary documents, such as a valid South African ID or passport (for non-residents), proof of residence, and proof of income.
Visit the branch and speak to a consultant who will assist you with opening your account.
Complete the account setup with the help of the consultant, and your account will be verified and activated for use immediately.
Step-by-Step Registration
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Visit the African Bank website or download the African Bank mobile app from your app store, such as Google Play, Apple App Store, or Huawei AppGallery.
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Click on Register in the top-right corner of the website or in the app to start the process.
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Enter your personal details, including your South African ID number, or passport number for non-residents, cellphone number, and email address.
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Confirm your email by clicking the verification link sent to your inbox to ensure your details are correct.
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Create a secure username and password following African Bank’s security guidelines.
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Log in using your new credentials and access features like checking balances, making payments, and managing your account online.
How to Log in?
Visit the African Bank website or open the African Bank mobile app.
On the website, click on the Login button located in the top-right corner. In the app, look for the login screen upon opening.
Enter your registered username and password in the login fields. These are the details you created during the registration process.
If prompted, follow any additional security steps, such as entering a verification code sent to your phone or email.
Once authenticated, you will be directed to your account overview where you can manage your finances, check balances, and perform transactions online.
How to Activate My Account?
After completing registration, visit the African Bank website or open the mobile app, and log in using the username and password you created during registration.
You may receive a verification code via SMS or email. Enter this code in the designated field to confirm your identity.
If needed, check your email for a verification link. Click the link to complete the verification process.
Once your identity is verified, you will have full access to all online banking features without any further steps.
How to Delete My Account?
Contact African Bank’s customer support by calling 0861 111 011 or via WhatsApp at 060 012 3716. You can also use the official website or mobile app.
Call the customer service number or visit a branch to speak with a consultant.
Request the closure of your account and provide necessary identification details such as your ID number.
Ensure that all pending transactions, like automated payments or deposits, are cleared and that your account balance is zero.
The consultant will guide you through the process and confirm the closure of your account. You may need to sign a closure request form depending on the process.
Once completed, you will receive confirmation that your account has been closed.
How to Reset My Password?
Visit the African Bank website or open the mobile app.
Click on the "Forgot Password" link located on the login page.
Enter your registered email address or cellphone number to initiate the password recovery process.
You will receive a verification code via SMS or email. Enter this code in the provided field to verify your identity.
Once verified, you will be prompted to create a new password. Ensure it meets the security requirements.
Confirm the new password by re-entering it and submit the form.
Your password is now reset, and you can log in using the new credentials.
Editorial Opinion
Additional Resources
- About African Bank
- How to PayOff African Bank
- African Bank Mobile App
- African Bank Personal Loans
- African Bank Accounts
- African Bank Credit Cards
