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SmartBank Mobile App Review

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SmartBank Mobile Banking

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SmartBank is a regional bank headquartered in Knoxville, Tennessee that offers a range of financial services to individuals and businesses. It was founded in 2007 and has since grown to operate 40 branches throughout Tennessee, Alabama, and Florida.

In addition to its physical branches, SmartBank also offers an online banking platform and a mobile banking app that allows customers to manage their accounts, transfer funds, pay bills, deposit checks, and more. The SmartBank Mobile app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play.

The SmartBank Mobile app offers a range of features designed to make banking easier and more convenient for customers. These include the ability to view account balances and transactions, transfer funds between accounts, pay bills, deposit checks using your smartphone camera, and set up alerts for account activity.

SmartBank's commitment to customer service and innovation has earned it numerous awards and accolades over the years. For example, in 2021, SmartBank was named one of the "Best Banks to Work For" by American Banker and was also recognized as a "Top Workplace" by the Knoxville News Sentinel.

Mobile App Features

The SmartBank Mobile app offers a range of features designed to make banking easier and more convenient for customers. Here are some of its key features:

  1. Account Management. The SmartBank Mobile app allows customers to view their account balances, transaction history, and statements in real-time. They can also manage their accounts by transferring funds between accounts, setting up direct deposits, and making loan payments.
  2. Bill Pay. With the SmartBank Mobile app, customers can pay their bills easily and securely. They can add and manage payees, schedule payments in advance, and receive alerts when bills are due.
  3. Check Deposit. Customers can deposit checks using their smartphone camera. This feature allows them to take a picture of the front and back of the check, and then submit it for deposit into their account.
  4. Card Management. Customers can manage their debit and credit cards with the SmartBank Mobile app. They can activate or deactivate their cards, set spending limits, and view their transaction history.
  5. Transfers. Customers can transfer funds between their SmartBank accounts or to accounts at other banks.
  6. Mobile Wallet. The SmartBank Mobile app offers mobile wallet functionality, allowing customers to add their debit or credit card information to their smartphone and make payments with just a tap. The app supports mobile wallet services such as Apple Pay, Google Pay, and Samsung Pay. Once a customer adds their card to the mobile wallet, they can easily make payments by holding their phone near the payment terminal and confirming the transaction.
  7. Zelle®. Zelle® is a person-to-person payment service that allows users to send and receive money from friends and family directly through their bank account. It's a fast and secure way to send and receive money without the need for cash or checks.
  8. ATM Locator. The app also features a built-in ATM locator, which allows customers to find SmartBank ATMs or surcharge-free ATMs in their area.
  9. Alerts. Users can set up alerts for their accounts, such as when a deposit has been made or when their balance falls below a certain amount.

Overall, the SmartBank Mobile app provides customers with a secure and convenient way to manage their finances from anywhere, at any time.

How to Download

The SmartBank Mobile app can be downloaded from the App Store or Google Play, depending on your device's operating system. Here are the steps to download the SmartBank app:

For iOS devices (iPhone or iPad):

  1. Open the App Store on your device.
  2. Search for "SmartBank" in the search bar.
  3. Tap on the SmartBank app when it appears in the search results.
  4. Tap the "Get" button to download the app.
  5. Once the download is complete, tap the app icon on your home screen to open it.

For Android devices:

  1. Open Google Play on your device.
  2. Search for "SmartBank" in the search bar.
  3. Tap on the SmartBank app when it appears in the search results.
  4. Tap the "Install" button to download the app.
  5. Once the download is complete, tap the app icon on your home screen to open it.

Note that you'll need an active SmartBank account to use the app. If you don't have an account with SmartBank, you'll need to sign up for one first before you can start using the app.

How to Apply in the App

The SmartBank Mobile app currently does not offer the ability to apply for an account or a loan directly within the app. However, you can visit the SmartBank website to learn more about the products and services offered by SmartBank, and apply for an account or a loan online.

Here are the steps to apply for an account or a loan with SmartBank:

  1. Visit the SmartBank website at www.smartbank.com
  2. Click on the "Open an Account" or "Apply for a Loan" button on the homepage.
  3. Select the account or loan that you would like to apply for and click "Apply Now."
  4. Fill out the application form with your personal and financial information.
  5. Review the application and submit it online.

After submitting your application, a SmartBank representative will contact you to verify your information and complete the account or loan application process. Once your application is approved, you'll be able to start using the SmartBank Mobile app to manage your account and access other features like mobile banking, mobile payments, and more.

How to Make Payments Through the App?

The SmartBank Mobile app allows you to make payments in several ways, depending on the type of payment you need to make. Here are the steps to make payments through the SmartBank app:

  1. Log in to the SmartBank Mobile app with your username and password.
  2. To make a bill payment, select "Payments" from the app menu and choose "Pay a Bill." Enter the biller information, the amount due, and the date you want to make the payment. Confirm the details and submit the payment.
  3. To send money to someone else, select "Payments" from the app menu and choose "Send Money with Zelle®." Enter the recipient's name or phone number, the amount you want to send, and confirm the details before submitting the payment. Note that both you and the recipient need to have a U.S. bank account to use Zelle®.
  4. To make a transfer between your own accounts, select "Transfers" from the app menu and choose the accounts you want to transfer money between. Enter the amount you want to transfer and confirm the details before submitting the transfer.
  5. To make a mobile wallet payment, add your credit or debit card to your mobile wallet (such as Apple Pay or Google Pay) and follow the instructions to make a payment using your smartphone.

Note that fees may apply for certain types of payments, depending on your account and the services you use. Be sure to review the fee schedule and terms and conditions of your account before making any payments through the SmartBank Mobile app.

How to Delete an App?

If you no longer need the SmartBank Mobile app or want to delete it for any reason, you can follow these steps to uninstall it from your device:

For iOS devices (iPhone or iPad):

  1. Locate the SmartBank app icon on your home screen.
  2. Press and hold the app icon until it starts shaking and a small "X" appears in the upper left corner of the icon.
  3. Tap the "X" icon and confirm that you want to delete the app.
  4. Wait for the app to be uninstalled from your device.

For Android devices:

  1. Go to your device's Settings app.
  2. Scroll down and tap "Apps" or "App Manager."
  3. Find the SmartBank Mobile app in the list of installed apps and tap on it.
  4. Tap the "Uninstall" button and confirm that you want to delete the app.
  5. Wait for the app to be uninstalled from your device.

Note that uninstalling the SmartBank Mobile app will not close your SmartBank account, and you will still be able to access your account through other means, such as online banking or by visiting a SmartBank branch. If you have any concerns about deleting the app or how it may affect your account, you should contact SmartBank customer support for assistance.

FAQ

Why can't I access my SmartBank app?

There could be several reasons why you're unable to access your SmartBank Mobile app. Here are a few common issues and solutions:

  1. App not updated. If you're using an outdated version of the app, it may not work properly. Check the App Store or Google Play to see if there's an updated version of the app available.
  2. Incorrect login credentials. Make sure you're entering the correct username and password for your SmartBank account. If you can't remember your login information, you can reset it through the app or contact SmartBank customer support for assistance.
  3. Network connectivity issues. If you're having trouble accessing the app, it could be due to poor network connectivity. Try connecting to a different Wi-Fi network or cellular data network to see if that solves the problem.
  4. App malfunction. In some cases, the app may malfunction or experience technical issues. Try force-closing the app and restarting it, or uninstalling and reinstalling the app to see if that solves the problem.

If none of these solutions work, you should contact SmartBank customer support for further assistance. They can help troubleshoot the issue and provide you with additional guidance to help you access your account through the app.

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