How to register an account?
You can only register an account if your lender has Shellpoint as a mortgage loan servicing company. To register an account with Shellpoint, on the main page, click Register. Enter your username and email address and click Create an Account. Shellpoint will ask you to fill in your personal information and loan number. You cannot use your email as a username as Shellpoint doesn't allow special characters in the username field.
How to reset a password?
Shellpoint locks your account if you sign in three times with the wrong username or password. Therefore, it is better to reset a password if you've forgotten it. To do this, choose Forgot your username or Forgot your password when signing in. You will be obliged to provide your email address and receive the instructions from Shellpoint there.
Features
With a Shellpoint personal account, you can:
- Access your mortgage documents, such as escrow statements, Form 1098 and 1099;
- View your billing statement;
- Update your personal information;
- Make payments on your mortgage;
- Check the payment history and make adjustments to the payments schedule.
