Choose a country
United States
Select a city
Select a city
Select language
Select country
Choose a country
United States
United States
Việt nam
Rating by Finanso®

The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.



About lender

Shellpoint Mortgage Servicing is a company managing mortgages after the mortgage lenders issued them. The company was established in 2007 and accepts and processes mortgage loan payments. It is the 5th largest non-bank mortgage servicer in America and has over 2,500 employees. Shellpoint's offices are in Arizona, Florida, South Carolina, and Texas. The headquarters of Shellpoint is in Greenville, South Carolina.

Shellpoint is a division of Newrez. It is a BBB-accredited business and has an A+ rating.

Pros and cons


  • The company services mortgages remotely. You don't need to visit in-store.

  • Shellpoint accepts several payment options, including paying by phone, online, or by checks.

  • Extensive personal account features. You can download mortgage documents, make payments, change info, and view payment history.


  • The company has an extensive list of possible fees.

  • Shellpoint allegedly doesn't handle issues with customers' payments well. There are complaints the company can lose a transfer or doesn't want to resolve the issue.

Terms and conditions

After your lender issues a mortgage loan, your account should be managed throughout the entire loan term. Shellpoint performs business functions on behalf of the companies that own the mortgage.

  • Shellpoint collects mortgage payments and pays homeowner's insurance and property tax bills.

  • The company calculates the interest in variable-rate mortgages.

  • Develops a payment plan for homeowners in default so they can avoid foreclosure.

  • Does foreclosures on defaulted loans when necessary.

  • Maintains, refurbishes, and sells vacant properties.

The lender owning your mortgage decides which loan servicer will manage your account. Your lender can transfer mortgage servicing to another company, and the transfer does not change any loan terms stated in your agreement.

Many mortgage lenders don't want to be associated with foreclosure, so they transfer the loan service to Shellpoint if you fall behind on your payments. In this instance, Shellpoint gives you an opportunity of:

  • Forbearance. It temporarily suspends or reduces payments.

  • Repayment plans. You sign an agreement with Shellpoint so you can pay past due amounts added to your payments over some period.

  • Loan modifications involve an agreement to change the loan terms.

  • Short sales are home sales for less than the loan balance.

  • Deed-in-lieu. It is a mortgage release that transfers the ownership of your home to your lender.

Shellpoints' working hours are Monday through Friday, 8 am to 9 pm EDT, and on Saturday from 10 am to 2 pm EDT.


Who took over Shellpoint mortgage servicing?

Shellpoint is a part of Newrez LLC, which is owned by the New Residential Investment Corp. Shellpoint Mortgage servicing is the Newrez servicing division.

What kind of company is Shellpoint?

Shellpoint is a specialty finance company focusing on the US residential mortgage market. 

Is NewRez the same as Shellpoint?

Shellpoint Mortgage Servicing is d/b/a Newrez. It is a servicing division of the company and is a non-bank mortgage servicer.

Is Shellpoint a collection agency?

Shellpoint collects principal, interest, and escrow from homeowners on behalf of the lenders. 

Company documents

Terms & Conditions
CA Privacy Policy

We are more than just a servicing company. Our dedication to our mission and our community are what makes our organization work!

© Shellpoint Mortgage Servicing

What to focus on before applying for a loan with Shellpoint

To ensure the lender is legitimate, check if it meets the following criteria:

How do you know if a loan company is registered?

The lending company is registered with the US Securities and Exchange Commission (SEC) and has a tax identification number (EIN). Note that tribal lending companies operate under the jurisdiction of tribal laws, and they don't have to register with the SEC. But still, tribes must act under federal consumer protection laws enforced by the Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC).

According to the FTC requirement, the lending company is registered in your state, excluding tribal lenders abiding by tribal and federal laws only. That is why tribal lending companies can charge interest rates exceeding your state's maximum.

Finally, the State Attorney General can verify the registration of the lending company if you need additional proof of whether it is legitimate.

If a US lending company scams you, please report to local law enforcement, your state attorney general, CFPB, or FTC.

Finanso® also recommends

Learn the total cost of a loan, including:

It will be best to read a loan agreement carefully before signing it. If any part of the agreement seems incomprehensible, do not hesitate to ask the lender about particulars.

Remember that you don’t have to make an immediate decision when considering getting a loan. However, you must be sure that you are ready to repay following your loan documents. If the lender’s terms and conditions are uncomfortable for you, you are free to search for another proposal, as there are about 780 lending companies in the US.

What’s the difference between Shellpoint and a bank?

  1. You need to have a good credit history to qualify for a credit card with a bank. In contrast, even bad credit history debtors can borrow money from US lenders with personal or payday loans. 
  2. Interest rates and annual percentage rate for a loan with an online lending company are significantly higher than with a credit card released by a bank.
  3. Applying for an online loan with a lending company doesn’t require paperwork or even visiting their office. Instead, a borrower can apply entirely online and receive money via direct deposit on the next business day.
  4. The online lending business is high-risk for investors, and their capital is not protected from unfair borrowers.
  5. A loan with legitimate loan companies for bad credit is a simple but expensive form of borrowing to resolve financial hardship.
Your comment has been added
Your complaint has been recorded
Invalid username or password
Please log in to like/dislike
Invalid SMS code has been entered
All Shellpoint’s reviews by October 2022
Leave feedback

Similar companies

Mission Loans
19500 Jamboree, Suite 300 Irvine, CA 92612
Accredited Debt Relief
9525 Towne Centre Dr, Suite 100, San Diego, CA 92121
1900 S. State College Blvd, Ste 300, Anaheim, CA 92806
PO Box 10, Parshall, ND 58770
Wintrust Mortgage
9700 W. Higgins Road, Ste. 300, Rosemont, IL 60018