How to register an account on LoanCare
You need to have a personal account with LoanCare or with one of the lending institutions like TIAA they have partnered with.
Follow the steps below to create a LoanCare account:
On the upper right-hand side of their homepage, click the Create Account option. Alternatively, underneath the Sign In button, click Need help signing in and then click No Account? Create one today.
The next page will prompt you to enter your loan number, personal details, Tax ID, email, and password.
Check the I am not a robot reCAPTCHA box.
Click Verify after answering the reCAPTCHA challenge image.
Click Continue
After reading and understanding the disclosure, check the I accept the terms and agreement box.
Click Submit
LoanCare will successfully create your account if you have entered the correct information. If not, you will be required to input your details again.
How to reset a password on LoanCare
To reset your password, follow these steps:
On the right-hand side of their homepage, you will see the Sign In prompt box.
Click Need help signing in
Click Forgot password? from the drop-down menu.
You will be asked to Enter your User ID, then choose the option to reset your password.
Use the email option if you do not have a valid phone number that has been configured. Alternatively, you can reset it via SMS or voice call if you have one.
Click Verify after entering the code you received by SMS or voice call.
Click the Unlock Account link for the email option.
Then click on Return to Sign In and sign in with the new password.
How to delete an account on LoanCare
When you have finished repaying your mortgage loans and want to delete your LoanCare account, contact LoanCare customer care. They will go through your account, confirm that all payments have been made, and inform you when they delete your account.
