How to apply
Since LoanCare is not a lending institution, you need to apply for a mortgage using one of the lending institutions they have partnered with, like TIAA bank.
Requirements
You must be eligible to apply for a mortgage servicing using LoanCare. So, what do you need to gain access to the platform?
You must be a resident in one of the 50 states.
You must have a loan number issued by one of the lending institutions with which LoanCare has partnered.
You must have a tax ID, social security number, or ID number.
You must provide information about your earnings, expenses, and other assets, such as cash in the bank.
You must specify whether you are a service member with a permanent change of station (PCS) orders
Application details
Considering LoanCare is not a lender, you must first get a mortgage from your bank before you can use LoanCare services. However, if you require a mortgage forbearance, LoanCare will begin processing your application and respond within five business days.
How to apply for a mortgage forbearance
A mortgage forbearance allows you to temporarily suspend or lower your mortgage payments. When you can resume paying the prescribed rates, you must make up for any missing or reduced charges. To request a forbearance, follow these steps:
Go to the LoanCare website and select Forbearance under Morgage Assistance section
On the left, click the Apply for Forbearance button
If you already have an account, sign in
If you are a new customer, click Get details on scheduling payments
Fill out the Mortgage Assistance Application form
Attach the necessary documentation
Click Submit
LoanCare will contact you within five business days to acknowledge receipt and let you know if more information or documents are required.
