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First Citizens Bank

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About

First Citizens Bank is a financial institution based in Alabama, United States. The bank provides a range of banking services to individuals, businesses, and communities.

The services offered by First Citizens Bank include personal banking, business banking, lending, and wealth management. In personal banking, the bank offers checking and savings accounts, credit cards, loans, mortgages, and online banking services. For businesses, First Citizens Bank provides credit cards, loans and lines of credit, and merchant services.

The bank also offers a variety of online and mobile banking options, including mobile check deposit, bill pay, and account alerts. In addition, it provides wealth management and investment services to help clients grow and manage their assets.

Overall, First Citizens Bank aims to provide personalized banking solutions that meet the needs of individuals and businesses in Alabama and beyond.

Key Features

Some of the key features of First Citizens Bank include:

  1. Personalized Banking Solutions. The financial institution offers personalized banking solutions to individuals and businesses to help them achieve their financial goals.
  2. Wide Range of Banking Services. The bank provides a wide range of banking services, including personal banking, business banking, lending, and wealth management.
  3. Online and Mobile Banking. First Citizens Bank offers convenient online and mobile banking services to its customers, including mobile check deposit, bill pay, and account alerts.
  4. Competitive Rates. Customers are offered competitive interest rates on deposit accounts and loans, helping customers maximize their savings and minimize their borrowing costs.
  5. Community-Oriented. First Citizens Bank is committed to supporting the communities it serves through various philanthropic initiatives and community outreach programs.
  6. Experienced and Knowledgeable Staff. The bank's staff members are experienced and knowledgeable in their respective areas of expertise, providing high-quality customer service and advice to customers.

Requirements

The specific requirements to open an account at First Citizens Bank may vary depending on the type of account and the customer's individual circumstances. However, some general requirements may include:

  1. Identification. Customers will need to provide a valid form of identification, such as a driver's license, passport, or state-issued ID.
  2. Social Security Number (SSN). Customers will need to provide their SSN to open an account, as this is required for tax purposes.
  3. Minimum Deposit. Some accounts may require a minimum deposit to open, such as a savings account or a certificate of deposit (CD).
  4. Proof of Address. Customers may need to provide proof of their address, such as a utility bill or lease agreement, to verify their identity and residency.
  5. Business Documentation. For business accounts, additional documentation may be required, such as business licenses, tax ID numbers, and articles of incorporation.

It's always best to check with First Citizens Bank directly to confirm the specific requirements for the type of account you wish to open and to ensure you have all the necessary documentation before visiting a branch or applying online.

Access on the Go

First Citizens Bank offers convenient access to your accounts on the go through various channels, including:

  1. Mobile App. The First Citizens Bank mobile app is available for download on both iOS and Android devices. It allows customers to check account balances, view transaction history, transfer funds, pay bills, deposit checks, and more.
  2. Online Banking. The bank's online banking platform is accessible through any web browser on a computer or mobile device. Customers can manage their accounts, pay bills, transfer funds, and more.
  3. ATM Network. First Citizens Bank has a network of ATMs throughout its service area, allowing customers to withdraw cash, check account balances, and make deposits.
  4. Telephone Banking. The bank also offers telephone banking services, where customers can check account balances, transfer funds, and more over the phone.

With these convenient options, First Citizens Bank makes it easy for customers to manage their finances on the go, whether they are traveling, working remotely, or simply prefer the convenience of digital banking.

Products and Services

First Citizens Bank offers a range of banking products and services to meet the needs of its individual and business customers. Some of the key products and services offered by the bank include:

  1. Checking and Savings Accounts. Customers are offered a variety of checking and savings accounts, including interest-bearing options and specialized accounts for students and seniors.
  2. Credit Cards. The bank provides credit cards with different reward options, low interest rates, and flexible payment terms.
  3. Loans. First Citizens Bank offers a range of loan products, including personal loans, home improvement, and debt consolidation loans.
  4. Business Banking. The bank provides checking accounts, cash management services, loans, and credit cards to help businesses manage their finances.
  5. Wealth Management. The bank’s wealth management and investment services include financial planning, retirement planning, investment management, trust and estate planning, and private banking services.
  6. Online and Mobile Banking. Customers can manage their accounts, pay bills, transfer funds, and more using the bank's online and mobile banking services, available through the First Citizens Bank website and mobile app.
  7. ATMs and Branches. First Citizens Bank has a network of ATMs and branches throughout its service area, providing convenient access to banking services.

Overall, First Citizens Bank aims to provide personalized banking solutions that meet the unique needs of its customers and support their financial goals.

Which associations does First Citizens Bank belong to?

First Citizens Bank is a member of several associations that govern and regulate the banking industry. These associations include:

  • Federal Deposit Insurance Corporation (FDIC). It provides insurance coverage to depositors in case of bank failure, up to the limits allowed by law.
  • Federal Reserve System. It regulates and supervises banks and helps to implement monetary policy.
  • National Automated Clearing House Association (NACHA). It manages the electronic payments network in the United States and oversees the Automated Clearing House (ACH) system.
  • Electronic Funds Transfer Association (EFTA). It promotes electronic payment systems and provides education and advocacy for the industry.
  • Consumer Bankers Association (CBA). It represents the retail banking industry and advocates for policies that support banks and their customers.

    By being a member of these associations, First Citizens Bank is able to stay informed about industry developments and best practices, and to participate in shaping the regulatory environment that affects the banking industry.

     First Citizens Bank

    FAQ

    Who owns First Citizens Bank?

    First Citizens Bank is a subsidiary of First Citizens Bancshares, Inc., a publicly traded bank holding company headquartered in Raleigh, North Carolina. The company was founded in 1898 and is currently led by Chairman and CEO Frank B. Holding Jr. and President and COO Barbara A. Thompson. The Holding family has been the majority shareholder of First Citizens Bancshares, Inc. for over a century.

    As of December 31, 2021, the Holding family and related entities owned approximately 53% of the outstanding shares of the company. The remaining shares are publicly traded on the NASDAQ stock exchange under the ticker symbol "FCNCA."

    Is First Citizens Bank a good bank?

    First Citizens Bank has been in business for over 40 years and offers a wide range of banking products and services, including personal and business banking, wealth management, and online banking. The bank has a large network of branches and ATMs throughout its service area, making it convenient for customers to access banking services.

    In terms of customer service, First Citizens Bank has received mixed reviews. The bank has been accredited by the Better Business Bureau (BBB) and currently holds an A+ rating, indicating that it has responded effectively to customer complaints and has demonstrated a commitment to resolving customer issues.

    Additionally, the bank has received various awards and recognition over the years for its financial performance and customer service. For example, in 2021, First Citizens Bank was named one of Forbes' World's Best Banks and was also recognized by J.D. Power for its mortgage servicing operations.

    Overall, whether or not First Citizens Bank is a good bank for you will depend on your specific needs and preferences. It may be helpful to research the bank further and compare it to other banks to determine if it offers the products, services, and customer support that you require.

    Is First Citizens Bank hard to get approved for?

    First Citizens Bank has certain requirements and qualifications that must be met in order to be approved for an account or loan.

    These requirements may vary depending on the type of account or loan you are applying for, as well as your individual creditworthiness and financial situation. For example, to open a basic checking account, you may need to provide a valid government-issued ID and proof of address, while applying for a loan may require additional documentation such as proof of income and credit history.

    It is important to note that banks have various criteria and methods for evaluating creditworthiness, and not all applicants may be approved for an account or loan. However, many banks, including First Citizens Bank, provide resources and guidance to help customers understand the requirements and qualifications for different types of accounts and loans. If you have questions about eligibility or the account application process, it may be helpful to contact the bank directly for more information.

    First Citizens Bank disputes number

    If you need to dispute a transaction on your First Citizens Bank account, you can contact the bank's customer service department at 1-334-335-5506. This phone number is available 24/7 to assist with account-related inquiries and concerns, including disputes.

    When you call, you will be prompted to select the option for account disputes, and then you will be connected with a customer service representative who can help you initiate the dispute process. They may ask you to provide information about the transaction in question, as well as any supporting documentation or evidence you have to support your claim.

    It is important to note that while First Citizens Bank may investigate and resolve disputes as quickly as possible, the process may take several days or even weeks depending on the complexity of the case. It may be helpful to stay in contact with the bank during this time to ensure that your dispute is being properly addressed and resolved.

    Company documents

    Privacy Policy

    Our growth throughout the years has been a direct result of our dedication to, and investment in, our local communities through small business, agriculture, mortgage, and personal loans, as well as other products and banking services.

    © First Citizens Bank
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