Eastern Bank's Mobile app is a mobile banking application offered by Eastern Bank. It is available for download on both the App Store and Google Play. The mobile app allows Eastern Bank customers to access their accounts and perform a variety of banking transactions from their mobile devices, such as checking account balances, transferring funds, paying bills, depositing checks, and managing their debit cards.
The app also provides features like real-time account alerts, mobile wallet integration, and the ability to view transaction history. Additionally, the app includes various security measures, such as multi-factor authentication, biometric login options, and the ability to freeze your debit card in case of fraud or loss.
Mobile App Features
The Eastern Bank Mobile app offers a variety of features that allow customers to manage their accounts and perform transactions from their mobile devices. Here are some of the key features of the app:
Account access. Customers can view their account balances, transaction history, and pending transactions.
Transfers. Users can transfer money between their Eastern Bank accounts or to external accounts.
Bill pay. Customers can pay bills and schedule future payments.
Zelle®. The Zelle® feature is a person-to-person payment service that allows customers to send and receive money from friends, family, and other people they trust. With Zelle®, customers can send and receive money quickly and securely, without the need for cash or checks.
Mobile check deposit. Customers can deposit checks using their mobile device's camera.
Debit card management. The app enables users to manage their debit cards, including freezing, activating and deactivating cards, setting spending limits, and reporting lost or stolen cards.
Alerts. Customers can set up alerts to receive notifications about account activity, such as when a deposit is made or a transaction exceeds a certain amount.
Mobile wallet integration. Users can add their Eastern Bank debit card to their mobile wallet for contactless payments.
Biometric login. Customers can use biometric authentication methods, such as fingerprint or facial recognition, to log in to the app.
Account statement views. The feature allows customers to view and download their account statements for the past 24 months. This feature provides an easy and convenient way for customers to access their account information, as they no longer have to wait for paper statements to arrive in the mail.
Eastern Give For Good. The Eastern Give For Good feature is a charitable giving platform that allows customers to donate to their favorite nonprofits and charitable organizations directly from their Eastern Bank account.
Contactless cash withdrawal. Customers can use the app to withdraw cash from an Eastern Bank ATM without having to touch the ATM keypad.
Overall, the Eastern Bank Mobile app provides a convenient and secure way for customers to manage their accounts and perform transactions from their mobile devices.
How to Download
To download the Eastern Bank Mobile app, follow these steps:
Open the App Store or Google Play Store on your mobile device.
Search for "Eastern Bank" in the search bar.
Look for the Eastern Bank logo and select the app from the list of results.
Tap "Download" or "Install" to start the download process.
Once the download is complete, open the app and follow the on-screen prompts to log in or enroll in online banking.
Note that you will need an Eastern Bank account and be enrolled in online banking to use the mobile app. If you need assistance with downloading or using the Eastern Bank Mobile app, you can contact Eastern Bank customer support for help.
How to Apply in the App
It is not currently possible to apply for an Eastern Bank account directly through the Eastern Bank Mobile app. However, you can visit the Eastern Bank website to open a new account online, or visit a branch location to open an account in person.
To open an account online, follow these steps:
Visit the Eastern Bank website at www.easternbank.com and click on the "Open an Account" button.
Select the type of account you want to open (e.g., checking, savings, money market).
Provide your personal information, such as your name, address, and social security number.
Choose the account features and options you want, such as overdraft protection or online banking.
Review and agree to the terms and conditions, and submit your application.
Once your application is approved, you will receive instructions on how to set up your online banking account and download the Eastern Bank Mobile app to manage your account on the go.
How to Make Payments Through the App?
To make payments through the Eastern Bank Mobile app, follow these steps:
Log in to the Eastern Bank Mobile app.
From the app's home screen, select the "Payments" option.
Choose the type of payment you want to make, such as a bill payment or a person-to-person payment using Zelle®.
Follow the on-screen prompts to enter the payment details, such as the recipient's name, account number, and payment amount.
Review the payment details and confirm the transaction.
If you are making a bill payment, you may need to set up the payee in the app first by providing their information and creating a nickname for the payee. Once you have set up the payee, you can easily make payments to them in the future.
If you are using Zelle® to make a person-to-person payment, you will need to have the recipient's email address or U.S. mobile phone number. If the recipient is not already enrolled in Zelle®, they will receive instructions on how to enroll and claim the payment.
The Eastern Bank Mobile app provides a convenient and secure way to make payments from your Eastern Bank account on the go.
How to Delete an App?
To delete the Eastern Bank Mobile app from your mobile device, follow these steps:
For iOS devices:
Find the Eastern Bank app on your home screen.
Press and hold the app icon until it starts to shake.
Tap the "x" button in the top-left corner of the app icon.
Confirm that you want to delete the app by tapping "Delete."
For Android devices:
Go to your device's "Settings" app.
Tap on "Apps & notifications."
Find and tap on the Eastern Bank app.
Tap "Uninstall" and confirm that you want to delete the app.
Note that deleting the Eastern Bank Mobile app from your device does not close your Eastern Bank account. If you want to close your account, you will need to contact Eastern Bank customer support for assistance.
FAQ
Why can't I access my Eastern Bank Mobile app?
There could be several reasons why you are unable to access your Eastern Bank Mobile app. Here are some possible causes and solutions:
You are entering the wrong login credentials. Double-check that you are entering the correct username and password for your Eastern Bank account. If you are unsure, you can reset your password by clicking on the "Forgot Password" link on the login page.
Your account has been locked. If you have entered incorrect login credentials multiple times, your account may be locked for security reasons. You can contact Eastern Bank customer support to unlock your account.
Technical issues. There could be technical issues with the app or your mobile device that are preventing you from accessing the app. Try restarting your device or updating the app to the latest version.
Your account has been closed or inactive. If your Eastern Bank account has been closed or inactive for an extended period, you may not be able to access the app. Contact Eastern Bank customer support to verify the status of your account.
If none of these solutions work, you can contact Eastern Bank customer support for assistance in resolving the issue.
