The Citywide Digital Customer Mobile app is a mobile application designed to help customers manage their mortgage application and account with Citywide Home Loans. The app provides a streamlined experience for borrowers, allowing them to easily upload documents, e-sign forms, manage payments, communicate with their loan originator and processor, and view important information about their loan.
Some of the key features of the app include thumbprint recognition for easy login, a personalized To Do list to keep track of tasks, the ability to take photos of documents for upload, secure e-signature capabilities, and encrypted data to keep personal information safe.
Mobile App Features
The Citywide Digital Customer Mobile app is designed to help customers manage their mortgage application and account with Citywide Home Loans. Here are some of the key features of the app:
Loan details. Customers can view important information about their loan, including the loan type, rate, term, and payments.
Payment management. The app allows customers to make mortgage payments and manage automatic payments directly through the app.
Thumbprint recognition. Users can easily log in to their account using their phone's thumbprint recognition.
To Do list. Customers can view and take action on their personalized To Do list, which outlines the tasks they need to complete to move forward in the mortgage application process.
Document upload. The app allows users to take photos of necessary documents with their phone's camera and upload them for processing.
Electronic signature. Users can e-sign documents and disclosures in minutes, saving their time and hassle.
Encrypted data. Customers can rest assured that their personal and financial information is kept safe with encrypted data.
Direct communication. The app allows customers to instantly message their originator and loan processor, and call them directly through the app.
Closing date tracking. Users can check their loan status and tentative closing date within the app.
Efficient mortgage journey. Whether a customer is a first-time homebuyer or experienced, the app aims to provide an efficient journey to homeownership.
Overall, the Citywide Digital Customer Mobile app aims to streamline the mortgage application and management process, providing you with a more convenient and accessible experience.
How to Download
To download the Citywide Digital Customer Mobile app, follow these steps:
Open the app store on your mobile device (such as the Apple App Store or Google Play Store).
Search for "Citywide Digital Customer" in the app store's search bar.
Click the "Download" or "Get" button to begin the download process.
Wait for the app to download and install on your device.
Once the app is installed, open it and follow the prompts to set up your account and begin using the app.
Note that you will need to have a Citywide Home Loans account to use the Citywide Digital Customer Mobile app. If you do not yet have an account, you can create one through the app or by contacting Citywide Home Loans directly.
How to Apply in the App
To apply for a mortgage through the Citywide Digital Customer Mobile app, follow these steps:
Download and install the Citywide Digital Customer app on your mobile device.
Open the app and log in to your account.
Click on the "Apply Now" button.
Enter the necessary information for your mortgage application, such as your personal and financial details.
Upload any necessary documents using your phone's camera or by selecting files from your device.
Review and sign any required documents electronically using the app.
Submit your application and wait for a response from Citywide Home Loans.
Note that some parts of the mortgage application process may need to be completed outside of the app, such as an appraisal or a home inspection. In those cases, your mortgage team will guide you through the necessary steps.
How to Make Payments Through the App?
To make a mortgage payment through the Citywide Digital Customer Mobile app, follow these steps:
Open the Citywide Digital Customer Mobile app on your mobile device.
Log in to your account.
Navigate to the "Payments" section of the app.
Choose the payment amount and date you wish to make the payment.
Select the bank account or credit/debit card you wish to use to make the payment.
Confirm the payment details and submit the payment.
Note that you may need to set up a payment method within the app before you can make a payment. This can typically be done by linking a bank account or adding a credit/debit card.
Additionally, some mortgage payments may be automatically withdrawn from your bank account on a regular basis. If you have set up automatic payments, you can view and manage them within the app's "Payments" section.
How to Delete an App?
To delete the Citywide Digital Customer Mobike app from your mobile device, follow these steps:
Locate the app on your device's home screen or app drawer.
Press and hold the app icon until a menu appears.
Tap on "Delete App" or the trash can icon.
If prompted, confirm that you want to delete the app.
The app will be deleted from your device.
Note that deleting the app will not cancel any mortgage accounts or services you have with Citywide Home Loans. If you wish to close your account or cancel a service, you will need to contact Citywide Home Loans directly.
FAQ
Why can't I access my Citywide Digital Customer Mobile app?
There could be several reasons why you may be having trouble accessing your Citywide Digital Customer Mobile app. Here are some common issues and solutions:
Incorrect login credentials. Make sure you are entering the correct username and password for your Citywide Digital Customer account. If you are unsure of your login information, you can try resetting your password through the app or contacting Citywide Home Loans directly.
App not up to date. Check that you have the latest version of the app installed on your device. If not, try updating the app through the app store.
Technical issues. If you are experiencing technical issues with the app, such as error messages or crashes, try closing the app and restarting your device. If the issue persists, you can contact Citywide Home Loans for further assistance.
Account inactivity. If you have not used the app or logged into your account for an extended period of time, your account may have been deactivated. Contact Citywide Home Loans to reactivate your account.
Account suspension or closure. In some cases, your account may have been suspended or closed by Citywide Home Loans. Contact them directly to inquire about the status of your account.
If none of these solutions work, you can contact Citywide Home Loans customer service for further assistance.
