Personal account features
You can access and manage almost all of your Citizen's accounts from one place when you use Online Banking. You can look at your account history and current transactions, move money between accounts (both inside and outside the bank), stop payments, request copies of statements, send customer service requests through a secure email, pay bills, see images of cleared checks, and get statements for your checking, savings, and loan accounts, among other things.
Users of Personal Online Banking can access their deposit accounts, loans, lines of credit, investment accounts with Citizens Investment Services, credit cards, and mortgages. Businesses can use deposit accounts, overdraft lines of credit, some loans and lines of credit, and investment accounts. Customers who own a business can ask that their online profile be linked to other business or personal accounts on which they are eligible account owners.
How to register an account
Citizens Online is easy to sign up for. However, the account set up cannot be done without the application for the bank’s services.
Click Enroll on the main page.
Consent to the Disclosures.
Fill in the Enrollment Form. When you create your profile, you can use your personal or account information to prove who you are. The bank will ask you to provide your Social Security Number or information about your Citizens account.
After you have provided all the details, submit the form and wait for the bank to contact you.
If you need help, call Online Banking Customer Service at 1-800-656-6561. This call is free.
How to reset a password
To change your password, you will need to go to the main page of the website.
There you will find an option for "Forgot passcode?";
Click on this button and enter your Access ID, email address, and account number;
Verify your identity via the email;
Create a new password.
How to delete an account
There is no option to delete your account via settings or online.
To delete your account, you will have to contact Online Banking Customer Service at 1-800-656-6561. This call is free. Request the deletion and consult on the conditions
