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Chase Mobile App Review

Advertiser Disclosure

Chase Mobile® is the mobile banking app offered by JPMorgan Chase, one of the largest banking institutions in the United States. It provides Chase customers with access to a wide range of banking services, including account monitoring, bill payments, check deposit, money transfers, and ATM and branch location services. The app also offers card management features and investment management capabilities, and includes several security features to help protect customer accounts.

Chase Mobile® provides a convenient and secure way for Chase customers to manage their banking needs on-the-go. The app is free to download and available for both iOS and Android devices, and customers can log in using their Chase online banking credentials. 

Go to Google Play

Go to AppStore

Features

  • Customers can view their account balances, transaction history, and pending transactions for their Chase accounts, including checking, savings, credit cards, mortgages, and investment accounts.

  • Customers can pay bills and schedule recurring payments for utilities, credit cards, and other bills directly from the app.

  • Customers can deposit checks by taking a picture of the check with their mobile device's camera and submitting the image through the app.

  • Customers can transfer money between their own accounts or to other Chase accounts, including Zelle® transfers to other people who bank with participating institutions.

  • Customers can use the app to find the nearest Chase ATM or branch and get directions to the location.

  • Customers can manage their debit and credit card accounts through the app, including activating and deactivating cards, setting up alerts for transactions, and reporting lost or stolen cards.

  • Customers can manage their investment accounts through the app, including viewing account balances and transaction history, placing trades, and monitoring market news and performance.

  • The app provides several security features, such as Touch ID or Face ID login, the ability to lock and unlock debit cards, and the option to set up alerts for account activity.

Chase App

How to Download Chase App?

  1. Go to the app store on your mobile device. If you have an iPhone, go to the Apple App Store. If you have an Android device, go to the Google Play Store.

  2. Search for “Chase Mobile Banking” in the search bar and select the correct app from the list.

  3. Tap “Install” to start the download.

  4. Once downloaded open the app and log in or enroll in online banking.

How to Apply in the App?

  1. Download the Chase Mobile® app from the App Store or Google Play Store.

  2. Open the app and tap "Open an account" on the login screen.

  3. Choose the type of account you want to open, such as a checking account, savings account, or credit card.

  4. Follow the prompts to enter your personal and contact information, such as your name, address, and Social Security number.

  5. Verify your identity by providing a photo of your driver's license or other government-issued ID.

  6. Agree to the account terms and disclosures.

  7. Fund your new account by transferring money from an existing account or depositing a check through the app.

  8. If you're an existing Chase customer, you can also use the app to open a new account or apply for a credit card. Simply log in to the app and tap "Open an account" or "Apply for a credit card" to get started. The app will pre-fill some of your personal and account information to make the process faster and easier.

How to Pay Through the App?

  1. To pay bills through the app, tap the "Pay & Transfer" icon, select "Pay Bills," and follow the prompts to add your billers and schedule payments. You can also set up automatic recurring payments for bills you pay regularly.

  2. To transfer money between your Chase accounts or to other people, tap the "Pay & Transfer" icon and select "Transfer Money." Choose the accounts you want to transfer between and enter the amount and recipient information.

  3. To deposit checks through the app, tap the "Deposit" icon and follow the prompts to take a photo of the front and back of your check. You can then select the account you want to deposit the funds into and submit the deposit for processing.

  4. To make a credit card payment, tap the "Credit Card" icon, select the card you want to pay, and follow the prompts to schedule a payment. You can also set up automatic payments to ensure your credit card bills are always paid on time.

  5. Chase Mobile® also offers the ability to use Zelle® to send and receive money with people you know and trust. Simply tap the "Pay & Transfer" icon, select "Send Money with Zelle®," and follow the prompts to enter the recipient's information and the amount you want to send.

How to Delete an App?

For iOS

  1. Find the app you want to delete on your Home screen.

  2. Press and hold the app icon until the app starts shaking.

  3. Tap the "x" button in the top-left corner of the app icon.

  4. A pop-up will appear, asking if you want to delete the app. Tap "Delete" to confirm.

  5. The app will be removed from your iOS device.

For Android

  1. Go to the Home screen of your Android device.

  2. Tap and hold the app you want to delete.

  3. Drag the app to the top of the screen and drop it on the "Uninstall" option.

  4. Tap "OK" to confirm you want to delete the app.

  5. The app will be uninstalled from your Android device.

    Additional Resources

    Sources

    FAQ

    Why can't I access my Chase Mobile® app?

    There could be several reasons why you may not be able to access your Chase Mobile® app. Here are some common issues and troubleshooting steps you can try:

    1. Check your internet connection. Make sure your device is connected to a stable internet connection. If you are using mobile data, ensure that it is turned on and that you have sufficient data.
    2. Check for app updates. Make sure you have the latest version of the Chase Mobile® app installed. Go to the app store on your device to see if an update is available.
    3. Clear app cache and data. Sometimes clearing the app's cache and data can help resolve issues. Go to your device's settings, find the app, and clear its cache and data.
    4. Restart the app. Close the Chase Mobile® app and then reopen it.
    5. Restart your device. Sometimes simply restarting your device can help fix issues with the app.
    6. Contact Chase support. If none of the above solutions work, contact Chase support for further assistance.

    If you are still unable to access the app, there may be a larger issue with the app or your account. Contacting Chase support may be the best course of action to resolve the issue.

    Can I open a Chase Mobile® account on my phone?

    You cannot open a Chase Mobile® account directly through the mobile app. However, you can apply for a Chase bank account online through the Chase website, and once your account is opened, you can download the Chase Mobile® app to manage your account.

    To open a Chase bank account online, follow these steps:

    1. Go to the Chase website and select the type of account you want to open.

    2. Provide your personal information, such as your name, address, and Social Security number.

    3. Verify your identity by answering security questions.

    4. Fund your account by making an initial deposit.

    5. Wait for your account to be approved, which can take up to a few business days.

    Once your account is approved, you can download the Chase Mobile® app and sign in with your account credentials to access your account and manage your finances. The app allows you to view your account balance, transfer funds, pay bills, and more.

    Does Chase Mobile® supports Zelle®?

    Yes, the Chase Mobile® app supports Zelle®. Zelle® is a fast and secure way to send and receive money with friends, family, and other contacts in the United States. With the Chase Mobile® app, you can enroll in Zelle® and send or receive money from anyone with a U.S. bank account and a Zelle® profile.

    To use Zelle® in the Chase Mobile® app, follow these steps:

    1. Log in to the Chase Mobile® app and select the "Zelle®" option from the main menu.

    2. Follow the on-screen prompts to enroll in Zelle® and create a profile.

    3. To send money, enter the recipient's email address or U.S. mobile phone number and the amount you want to send.

    4. To receive money, share your registered email address or U.S. mobile phone number with the sender.

    5. Verify the transaction details and submit the payment.

    The recipient will receive the payment within minutes, as long as they have also enrolled in Zelle® with their own bank or financial institution that supports Zelle®. It is important to note that Zelle® transactions are irreversible, so it is important to verify the recipient's information before sending money.

    Is the Chase app free?

    Yes, the Chase Mobile® app is free to download and use. You can download the app from the Apple App Store or Google Play Store at no cost. However, standard data and messaging rates may apply if you use the app while connected to a mobile network.

    Note that while the app is free to use, some features, such as wire transfers or certain types of account alerts, may incur fees or charges. You should review your account terms and conditions to understand any fees or charges that may apply to your specific account and transactions.

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