Lender
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3.7
(28 Ratings)

ACE Cash Express

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About Lender

ACE Cash Express is a financial services provider that was founded in 1968 in Irving, Texas. The company was established as a check-cashing business and has since expanded its services to include short-term loans, bill payment services, money transfers, prepaid debit cards, and tax preparation services.

ACE Cash Express is one of the largest payday lenders in the United States and operates over 1,500 retail locations in 36 states. The company is known for its fast and convenient services, as well as its commitment to helping underserved communities access financial services.

Throughout its history, ACE Cash Express has faced criticism for its high-interest rate loans and its business practices, but the company has continued to grow and expand its services, becoming one of the largest providers of short-term financial services in the country.

Ace Cash Express

Key Features

  1. Convenient locations. With over 900 retail locations, ACE Cash Express makes it easy for customers to access their services.

  2. Quick funding. ACE Cash Express offers fast funding for its loans, with the option to get cash in hand or deposit funds directly into your bank account.

  3. Flexible repayment options. ACE Cash Express offers flexible repayment options for its loans, including bi-weekly and monthly payment plans.

  4. Easy application process. ACE Cash Express has a simple application process that can be completed in-store or online.

  5. Variety of products. ACE Cash Express offers a range of financial products and services, including payday loans, installment loans, check cashing, and prepaid debit cards.

Pros and Cons

Pros

Wide range of financial products. ACE Cash Express offers a broad array of quality financial products including payday loans, installment loans, title loans, and prepaid debit cards.

Instant loan funding options. Where available, ACE offers instant funding to a debit card for online loans, providing a quick and convenient way to access loan proceeds.

No impact on FICO® credit score. Applying for a loan at ACE does not affect your FICO® credit score, which is beneficial for those concerned about their credit score when seeking credit.

Nationwide presence. With over 800 stores across 22 states and the District of Columbia, ACE Cash Express has a wide footprint, making it accessible to many customers.

Educational resources. ACE provides financial education and advice through its blog, helping customers make informed financial decisions.

Cons

High interest rates. ACE Cash Express loans can have high interest rates, which can make them expensive for customers.

Short loan terms. The loan terms offered by ACE Cash Express are typically short, which can result in high monthly payments.

Renewal fees. If you are unable to pay off your loan in full by the due date, ACE Cash Express may charge renewal fees.

Rollover fees. If you are unable to pay off your loan in full by the due date, ACE Cash Express may allow you to rollover the loan, which can result in additional fees.

Potential for debt cycle. The high interest rates and short loan terms offered by ACE Cash Express can lead to a cycle of debt for some customers.

Reliability

  1. Longstanding business. With over 50 years in business since 1968, ACE Cash Express has established itself as a reliable provider of financial services.

  2. Nationwide presence. Operating over 800 stores across 22 states and the District of Columbia, ACE's widespread availability underscores its reliability for customers across a significant portion of the United States.

  3. High customer satisfaction. A high rating on Google, based on over 210,000 reviews, reflects customer trust and satisfaction with ACE Cash Express's services, further attesting to their reliability.

  4. Significant community contributions. ACE's donation of more than $15 million to communities since 2004 illustrates their consistent and reliable support for societal well-being.

  5. Accessibility and support. Their commitment to website accessibility and providing various channels for customer support (email, phone, fax, physical stores) ensure that customers can reliably access their services and support when needed.

  6. Licensing and regulation compliance. As a licensed financial service provider, ACE complies with applicable laws and regulations, ensuring a reliable and secure environment for their customers' financial transactions.

How to Apply for an ACE Cash Express?

Apply for a Loan

  1. Visit website. Start by going to the ACE Cash Express site. Upon visiting the general page, you'll be prompted to select your state from a dropdown menu. This is important because the products and services offered by ACE vary by state.

  2. Choose the product. After selecting your state, browse through the available financial products such as payday loans, installment loans, or prepaid debit cards. Click on the product or service you are interested in.

  3. Start the application process. Click on the “Apply Now” button to begin your application. If you're applying for a loan, this step will direct you to the application form.

  4. Fill out the application form. Complete the online application form by providing all required information. This typically includes personal details, income information, and any other necessary documentation.

  5. Submit your application. After filling out the application form, review your information to ensure accuracy and completeness, then submit your application.

  6. Await approval. Once your application is submitted, wait for the approval process. ACE Cash Express will review your application and make a credit decision. This process may include verification of the information you provided.

  7. Receive your funds. If approved, you’ll receive instructions on how to proceed and, where applicable, how to receive your funds. For online loans where instant funding is available, you may have the option to receive funds instantly to a debit card.

Conditions and Requirements

Conditions

  1. Loans amount. For Payday Online, amounts range from $100 to $1,500, and in-store from $50 to $715. For Installment loans, it's possible to receive amounts ranging from $100 to $2,000. The exact values depend on the state where the loan application is submitted.

  2. Interest rates. For short-term loans like payday loans, the interest rates can be high compared to traditional bank loans. These rates are often expressed as a flat fee based on the amount borrowed, but when calculated as an annual percentage rate (APR), they can appear quite high.

  3. Fees. Borrowers might encounter various fees, including origination fees (charged for processing the loan), late payment fees if payments are not made on time, and possibly rollover fees if the loan is extended beyond the original term.

  4. State variability. Both interest rates and fees are subject to state regulations, which can lead to significant differences in the costs associated with these loans from one state to another.

Requirements

  1. Age and identification. Applicants must be at least 18 years old (varies by state) and must provide valid, government-issued identification.

  2. Bank account. A checking or savings account is required for the loan deposit and also for the repayment of the loan.

  3. Credit check. ACE Cash Express performs a credit check to make a lending decision, but they also consider applicants with less-than-perfect credit.

  4. Application information. To apply for a payday loan, applicants must provide personal information, proof of income, bank account details, and contact information.

  5. Employment and income. Applicants do not necessarily need to be employed but must have a steady source of income. This can include employment, retirement, social security, or other income sources.

  6. Application process. The application can be started online through the ACE Cash Express website or in person at one of their stores.

  7. Loan approval and funding time. For online loans, approval and funding may require verification of application information. Depending on the ability to verify this information, loan funding may be extended up to two days.

  8. In-store cash pickup. In-store cash pickup of online loans is subject to approval pursuant to standard underwriting criteria and only available at ACE Cash Express locations in the state where the loan originated.

Ways to Receive the Money

ACE Cash Express offers several convenient ways for customers to receive their loan proceeds, ensuring flexibility and accessibility to meet the diverse needs of their clientele. One of the primary methods is instant funding to a debit card, where available. This option allows approved applicants to receive their loan funds quickly and conveniently, often within 30 minutes of loan approval and verification, although funding times can vary based on the customer's bank. For those preferring or requiring a physical transaction, in-store cash pickup is another option. Customers can apply for their loan online and then visit an ACE Cash Express location in the state where the loan originated to pick up their cash. This requires valid, non-temporary government-issued identification. The availability of these methods ensures that ACE Cash Express can effectively cater to the urgent financial needs of their customers by providing immediate access to cash through multiple channels.

Products

  • Payday Loans. Short-term loans designed to cover unexpected expenses until the next payday.

  • Installment Loans. Larger loans that are repaid in multiple payments over time.

  • Title Loans. Loans that use a vehicle as collateral and are based on the value of the vehicle.

  • Prepaid Debit Cards. Reloadable debit cards that can be used to make purchases and withdraw cash from ATMs.

  • Money Transfers. A service that allows customers to send money to other individuals.

  • Bill Payments. A service that allows customers to pay bills such as rent, utilities, and insurance premiums.

  • Check Cashing. A service that cashes personal, business, and government checks.

Other Loans

Reasons for Loan Refusal

Check Credit Score

Common reasons for loan refusal include not meeting eligibility criteria such as age, employment status, income level, or creditworthiness. Other potential reasons could involve issues with verification of information provided during the application process, insufficient income to cover the amount requested, or not having a checking account that meets the requirements. Applicants might be denied due to state-specific regulations that limit borrowing or due to an applicant's borrowing history, including outstanding loans with ACE or other lenders. ACE Cash Express, like many financial service providers, uses a combination of criteria including, but not limited to, information obtained from consumer reporting agencies, to make credit decisions, aiming to ensure that loans are provided responsibly and in accordance with regulatory requirements and company policies.

How to Repay an ACE Cash Express?

Repay

To repay an ACE Cash Express loan, you have several convenient options. One way is to pay online by logging into your loan payment center at www.myacepayments.com. Another option is to pay over the phone by calling their 24/7 automated phone system at (866) 728-1808 or contacting Customer Service at (877)-ACE-CASH during their operational hours. These hours are from 7:00 a.m. to 8:00 p.m. CT Monday through Friday, 8:00 a.m. to 7:00 p.m. CT on Saturdays, and 10:30 a.m. to 7:00 p.m. CT on Sundays. It's worth noting that a convenience fee may apply for phone payments. Additionally, depending on your state, you may also visit an ACE store to make a payment or pay off your loan in person, offering another convenient option for borrowers.

Loans like ACE Cash Express

CashNetUSA

Apply For a Loan

CashNetUSA has been a trusted source for swift financial assistance during emergencies since 2004. If you need a $500 – $1,000 online loan, look no further, as CashNetUSA may have the solution you seek. Their fast funding options enable them to address unexpected expenses that require immediate attention. Whether it's a medical emergency, car repair, or any unforeseen financial setback, CashNetUSA is dedicated to providing timely support.CashNetUSA

Speedy Cash

Apply For a Loan

Speedy Cash is a prominent financial institution catering to the urgent financial needs of residents in 27 states. With a diverse array of services, the company specializes in offering payday loans alongside various other types of loans. Whether customers require a small sum of $50 or seek more significant assistance with larger expenses, Speedy Cash is ready to address their financial requirements promptly with up to $1,500 payday loans. One of the key advantages of Speedy Cash is its remarkably swift turnaround time, with loan applications being processed and approved within just one day, ensuring that individuals can access the funds they need without unnecessary delays.Speedy Cash

Cash Store

Apply For a Loan

At the Cash Store, customers can now access installment loans up to $3000, providing them with a practical solution for financial needs. With a fixed APR personal loan product that spans from 390% APR up to 780% APR, individuals can secure the funds they require while knowing exactly what to expect in terms of interest rates. The rates may vary depending on the state, ensuring customers are presented with options tailored to their specific location.Cash Store

Ace Cash Express

Apply For a Loan

Ace Cash Express is a reputable financial services company that provides installment loans in several states, catering to individuals facing emergencies or unforeseen expenses. In Delaware, borrowers can access up to $2,000; in Florida, Missouri, and Texas, loan amounts range from $100 to $2,000. This flexible loan offering ensures that customers can obtain the necessary funds swiftly and conveniently. Whether it's a medical emergency, urgent car repairs, or any unexpected financial burden, Ace Cash Express aims to offer a reliable solution to its clients in times of need.Ace Cash Express

Check Into Cash

Apply For a Loan

Check Into Cash is a reputable financial service provider that offers Installment Loans. These loans allow individuals to borrow a certain amount of money, typically ranging from $50 to $5,000, depending on the laws of their state. The maximum loan amount varies from one state to another, ensuring compliance with local regulations. With Check Into Cash, borrowers can access the funds they need to cover unexpected expenses or manage financial challenges.Check Into Cash

Approved Cash

Apply For a Loan

Approved Cash is a trusted financial institution specializing in offering payday loans and cash advance services, catering to individuals needing immediate financial assistance. Whether you're facing unexpected expenses or find yourself short on funds, Approved Cash is here to provide the solution you need today. Applying for their loans is straightforward, ensuring quick access to the required funds.Approved Cash

Editorial Opinion

Generally ACE Cash Express stands as a prominent entity in the financial services sector, offering a broad spectrum of products that cater to immediate financial needs, including payday loans, installment loans, and check cashing services. Founded in 1968, the company has established a substantial presence with over 800 stores across 22 states, underpinned by a strong commitment to delivering best-in-class customer service. ACE's approach to financial services is characterized by its accessibility, offering instant funding options and a straightforward application process that doesn’t impact the applicant's FICO® credit score. With a high rating on Google and numerous positive reviews, ACE Cash Express has cemented its reputation as a reliable, customer-focused provider of short-term financial solutions, making it a go-to resource for individuals in need of swift financial assistance.

Important

Keeping your Debt-to-Income (DTI) ratio below 30-40% of your monthly income is crucial. This will help you avoid potential financial problems in the future. Additionally, always assess the necessity and feasibility of taking a loan, ensuring you can comfortably manage its repayment.

How to Choose a Lender

  1. Make sure to confirm whether the lender is licensed to operate in your state. You can verify this information with your state regulator or attorney general.

  2. Check if the lender is a member of a reputable association, such as the Community Financial Services Association of America. Membership in such organizations may provide an extra level of reliability.

  3. Carefully review all the terms and conditions of your payday loan contract.

  4. Thoroughly examine the interest rates on payday loans and ensure that your contract includes a detailed breakdown of the total cost of the loan.

  5. Take advantage of your right of rescission. Usually, you can rescind the loan within three days after signing the agreement. Alternatively, there is typically a "cooling-off" period, which allows you several days to thoroughly review the contract before making an informed decision to enter into a consumer loan agreement based on the terms specified by the lender.

  6. Choosing a payday lender is a significant decision that demands careful consideration and a good understanding of how such organizations operate.

Methodology

At Finanso, we've carried out a comprehensive analysis of over 100 lenders, assessing them based on 35 different parameters across six key categories: accessibility of loans, customer relations, quality of service, interest rates, and transparency of conditions.

In each category, we carefully considered the most critical factors in selecting a lender. These factors include the interest rates, available loan amounts, minimum credit score, minimum income, application fees, and the speed at which funds are transferred.

At Finanso, we highly value our users, which is why we also focus on the quality of customer service, user reviews, and additional features that can aid our users in making a well-informed decision.

Our ultimate goal is to provide insightful recommendations and expert advice to assist you in selecting a lender that best caters to your specific needs.

Additional Resources

Sources

FAQ

What is ACE Cash Express?

ACE Cash Express company provides a wide range of lending options to consumers with less than fair credit scores. The company specializes in payday lending and short-term installment loans.

What time does ACE Cash Express open?

ACE Cash Express opens at 8:00 am Monday to Friday and is also open for business clients on Saturdays at 9:00 am, and 10:00 am on Sundays.

What time does ACE Cash Express close?

ACE Cash Express locations are open six days a week. ACE Cash Express closes at 8:00 pm, except Saturdays when they close at 6:00 pm. Besides, ACE Cash Express is available on Sundays until 3:00 pm. These locations close later in the evening to allow customers ample opportunity to benefit from the many financial services.

Who owns ACE Cash Express?

ACE Cash Express is owned and regulated by Populus Financial Group, Inc.

How does ACE Cash Express verify personal checks?

ACE always verifies personal checks. Bring your check and ID, issued by the government in your local ACE Cash Express store, and a manager will verify your check for approval.

How to apply for an ACE Cash Express card?

To apply for an ACE Cash Express card, you must fill in your personal applicant information on the ACE website. The process is intuitive, and you will complete it in a few minutes. You may use this card in all places where Visa debit cards are supported.

Does ACE Cash Express charge a fee?

ACE Cash Express offers various financial products with different rates and fees. Charging fees is standard practice for a financial company.

How much is the money order fee at ACE Cash Express?

Fees for money orders start as low as $0.89 at ACE Cash Express locations. Money orders are outstanding for paying bills and sending money to loved ones.

Personal loans and money services online and in store

© Ace Cash Express
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14 days – 1 months
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14 days – 1 months
Rating by Finanso®
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3.502
(22 Ratings)
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2.4% per day
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6 Months
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All ACE Cash Express’s reviews by may 2024
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4.4
Advantages
I submitted an online application for a $300 installment loan through ACE Cash Express, and the funds were deposited into my account on the following business day. They conveniently deduct my installment loan payments from my paycheck when it's deposited. My experience with ACE Cash Express has been hassle-free, and they've proven to be an excellent choice for securing short-term installment loans.
Complain
1.8
Disadvantages
I've had two instances where Ace took their payment out earlier than expected, resulting in a $35 overdraft fee each time. When I called to address this issue, they claimed it was scheduled for the 1st, not the 3rd. However, this contradicts their previous practice of withdrawing it on the 3rd. Given this inconsistency, I would strongly advise against using Ace's services.
Complain
4.4
Advantages
I've been a loyal customer of ACE Cash Express for several years, and I've consistently experienced excellent customer service. Their convenient location and hours make it an ideal choice for my banking transactions. I have no hesitation in continuing to rely on ACE for my financial needs.
Complain
2
Disadvantages
This place requires payments every 10 days instead of aligning with a regular payday schedule, which can be quite inconvenient. What's even worse is that when you reach out to them to request a change in your due date, they're uncooperative and unhelpful. My experience with them has been one of the most frustrating and unpleasant encounters I've had.
Complain
4.4
Advantages
When it comes to payday loans, Ace is a straightforward, no-nonsense option with no hidden fees or predatory practices. I've relied on Ace for loans on three occasions, and each time, it's been a smooth experience with no problems. The loan fees are reasonable, and their website is user-friendly, making the process even more convenient.
Complain
4.2
Advantages
Ace Cash is a friendly and excellent establishment with incredibly helpful and top-notch customer service. Without a doubt, based on the valuable information and positive experiences I've had here, I'll definitely return to this location for any future loans.
Complain
4.6
Advantages
During my visit to Ace Cash Express, the representative provided exceptional assistance and displayed remarkable courtesy, not only towards me but also towards a customer on the phone and those in the store. Their friendliness was truly noteworthy, and I'm grateful for the positive experience. Thank you!
Complain
2
Disadvantages
My interactions with this company haven't been very positive, even though the staff is genuinely friendly. The check-cashing rates are just too high. Paying $53 to cash a $1,381 check feels excessive. I could understand fees in the range of $20-30, but this fee seems exorbitant. I work diligently for my money, and it's disheartening to see hardworking people like me being charged such high fees, especially when every dollar matters.
Complain
4.6
Advantages
I initially borrowed $200, and to date, I've paid a total of $459. They persistently continue deducting money from my account, and I'm left wondering when this loan will finally be considered paid off and concluded. I have made up my mind to never engage with this company again. Their practices are highly distressing, and I shudder to think how much more money they would have withdrawn had I not taken the step to contact my bank and halt the payments.
Complain
1.8
Disadvantages
This company is blatantly violating the Fair Credit Reporting Act. Initially, they hounded me daily with calls from unidentified numbers until I insisted they stop, which I documented on a recorded line. I informed them of my intention to repay the outstanding balance of the predatory loan they had issued.
However, their response was troubling. Instead of abiding by our agreement, they engaged another company to contact not only me but also my family, using misleading phone numbers. Furthermore, they left me threatening voicemails, alleging that they were preparing to file a lawsuit. This, despite the fact that I had demonstrated my intent to repay the loan by visiting one of their branches a month ago, only to be turned away due to their malfunctioning card system. I believe they can verify this with their surveillance footage.
To compound matters, the information they've recorded on the contract, including my email address, is inaccurate. They are making baseless accusations of fraud without providing any evidence. At a time when I've been grappling with financial hardships and just welcomed a child into my family, I was finally ready to settle the remaining balance. However, they've hit me with these unfounded allegations.
Complain
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Overall company rating
3.7
/ 5
28 reviews
Execution of an application
3.8
Support service
3.8
Mobile app
3.3
Service quality
3.8
Your satisfaction level
3.8
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