Lender
Rating by Finanso®
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The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

3.7
(28 Ratings)

ACE Cash Express Review

Advertiser Disclosure

About Lender

ACE Cash Express was founded in 1968 in Irving, Texas. They started as a check cashing business and have since added short term loans, bill pay, money transfer, prepaid debit cards and tax preparation services to their offerings.

ACE Cash Express is one of the largest payday lenders in the US and have over 1,500 retail locations in 36 states. The company is known for fast and convenient services and its commitment to serving underserved communities.

ACE Cash Express has been criticized for its high interest rate loans and business practices but has continued to grow and add services and is now one of the largest providers of short term financial services in the country.ace cash express review

Key Features

  • Convenient locations. They have over 900 retail locations so you can get to one near you.

  • Fast funding. ACE Cash Express offers fast funding for their loans. Get cash in hand or deposit into your bank account.

  • Flexible repayment options. They offer flexible repayment options for loans. Bi-weekly and monthly payment plans.

  • Easy application. The application process is simple and can be done in-store or online.

  • Multiple products. The company has to offer a variety of financial products and services including payday loans, installment loans, check cashing and prepaid debit cards.

Pros and Cons

Pros

  • Multiple products. ACE Cash Express offers a variety of quality products including payday loans, installment loans, title loans and prepaid debit cards.

  • Instant funding. Where available, ACE offers instant funding to a debit card for online loans. Get cash fast.

  • No FICO® credit score impact. Applying for a loan at ACE does not affect your FICO® credit score.

  • National presence. They have over 800 stores in 22 states and the District of Columbia so they are near you.

  • Educational resources. ACE has a blog with financial education and advice to help you make informed decisions.

Cons

  • High rates. ACE loans have high rates so they can be expensive.

  • Short terms. ACE loan terms are short so payments are high.

  • Renewal fees. ACE Cash Express may charge renewal fees if you can’t pay off your loan in full by the due date.

  • Rollover fees. If you can’t pay off your loan in full by the due date, ACE Cash Express may allow you to rollover the loan and you’ll be charged additional fees.

  • Debt cycle. ACE loans have high rates and short terms which can lead to a debt cycle for some.

Reliability

  • Long history. The company has been in business since 1968 so this is an established company.

  • National presence. They have over 800 stores in 22 states and the District of Columbia so they near you.

  • High customer satisfaction. 4.5/5 stars on Google with over 210,000 reviews means the customers trust them.

  • Licensed and regulated. As a licensed financial service provider they comply with all applicable laws and regulations so you can trust ACE Cash Express with your financial transactions.

How to Apply for an ACE Cash Express Loan?

Apply for a Loan

  1. Go to website. Visit ACE Cash Express. On the general page you’ll be asked to select your state. This is important because the products and services offered by ACE vary by state.

  2. Choose product. After selecting your state, browse through the products (payday loans, installment loans, prepaid debit cards) and click on the one you want.

  3. Start application. Click Apply Now and you’ll be directed to the application.

  4. Fill out application. Complete the online application by providing all required information. This will include personal details, income information and any other required documents.

  5. Submit application. Review your information to make sure it’s accurate and complete then submit your application.

  6. Wait for approval. Once submitted, wait for the approval process. ACE will review your application and make a credit decision. This may include verification of the information you provided.

  7. Get your money. If approved you’ll get instructions on what to do next and where to get your money. For online loans where instant funding is available you may be able to get funds instantly to a debit card.

Conditions and Requirements

Conditions

  • Loan amounts. For Payday Online, $100 to $1,500 and in-store $50 to $715. For Installment loans, $100 to $2,000. Amounts vary by state where the loan is applied.

  • Interest rates. Short-term loans (payday loans) have higher interest rates than traditional bank loans. These rates are often a flat fee based on the amount borrowed but when calculated as an annual percentage rate (APR) they can be very high.

  • Fees. Borrowers may encounter fees including origination fees (charged for processing the loan), late payment fees if payments are not made on time and possibly rollover fees if the loan is extended beyond the original term.

  • State variations. Interest rates and fees are regulated by state so costs can vary greatly from state to state.

Requirements

  • Age and ID. Applicants must be at least 18 years old (varies by state) and have valid government-issued ID.

  • Bank account. A checking or savings account is required for the loan deposit and loan repayment.

  • Credit check. ACE Cash Express will do a credit check but will also consider applicants with bad credit.

  • Application information. To apply for a payday loan applicants must provide personal information, proof of income, bank account information and contact information.

  • Employment and income. Applicants don’t need to be employed but must have a steady source of income. This can be employment, retirement, social security or other income sources.

  • Application process. Applications can be started online through the ACE Cash Express website or in person at one of their stores.

  • Loan approval and funding time. Online loans may require verification of application information. Depending on the ability to verify this information loan funding may take up to 2 days.

  • In-store cash pickup. In-store cash pickup of online loans is subject to approval pursuant to standard underwriting criteria and only available at ACE Cash Express locations in the state where the loan was originated.

Ways to Receive the Money

ACE Cash Express offers several ways for customers to get their loan money so they have flexibility and options to meet the needs of their customers. One of the ways is instant funding to a debit card if available. This option allows approved applicants to get their loan money fast and convenient, often within 30 minutes of approval and verification but funding times may vary by bank. For those who prefer or need a physical transaction in-store cash pickup is another option. Customers can apply online and then visit an ACE Cash Express location in the state where the loan was originated to pick up the cash. They will need valid non-temporary government-issued ID. Having these options allows ACE Cash Express to serve their customers’ urgent financial needs by giving them access to cash through multiple channels.

Products

  • Payday Loans. Short term loans to cover unexpected expenses until next payday.

  • Installment Loans. Larger loans repaid over time.

  • Title Loans. Loans that use a vehicle as collateral and are based on the value of the vehicle.

  • Prepaid Debit Cards. Reloadable debit cards to make purchases and withdraw cash from ATMs.

  • Money Transfers. Send money to others.

  • Bill Payments. Pay rent, utilities and insurance premiums.

  • Check Cashing. Cash personal, business and government checks.

Other Personal Loans

Reasons for Loan Refusal

Reasons for denial include not meeting requirements such as age, employment, income or creditworthiness. Other reasons may include issues with verifying information provided during the application process, not enough income to cover the amount requested or not having a checking account that meets requirements. Applicants may be denied due to state regulations that limit borrowing or due to an applicant’s borrowing history with ACE or other lenders. ACE Cash Express like many financial service providers uses a combination of criteria including but not limited to information from consumer reporting agencies to make credit decisions to ensure loans are made responsibly and in compliance with regulatory requirements and company policies.

Check Credit Score

How to Repay an ACE Cash Express Loan?

Repay

To repay an ACE Cash Express loan you have several options. One way is to pay online by logging into your loan payment center at www.myacepayments.com. Another option is to pay by phone by calling their 24/7 automated phone system at (866) 728-1808 or Customer Service at (877)-ACE-CASH during business hours. Business hours are 7:00 a.m. to 8:00 p.m. CT Monday through Friday, 8:00 a.m. to 7:00 p.m. CT Saturday, 10:30 a.m. to 7:00 p.m. CT Sunday. A convenience fee may apply for phone payments. Depending on your state you may also visit an ACE store to make a payment or pay off your loan in person, another option for borrowers.

Loans like ACE Cash Express

OppLoans

Apply for a Loan

OppLoans is a notable financial service provider that offers consumer loans varying from $500 to $4,000. They expedite the funding process to ensure that approved applicants receive the necessary funds promptly, which is advantageous for those dealing with immediate financial concerns. OppLoans offers adaptable repayment conditions, giving customers the choice between 9, 12, and 18-month loan terms. This adaptability allows borrowers to opt for a repayment plan that matches their financial ability, ensuring a seamless and manageable loan journey.

About OppLoans

Rise Credit

Apply for a Loan

RISE Credit is a reliable online lender that provides loans up to $5,000. They have a streamlined application procedure, allowing borrowers to have funds transferred to their accounts as early as the next business day. They present the flexibility of choosing a payment schedule that fits with the financial preferences of the customers, although some state-based restrictions might apply. A notable feature of RISE Credit is its 5-Day Risk-Free Guarantee, which permits borrowers to revoke their loan and return the principal with zero fees or interest within the given period. Additionally, RISE Credit grants customers complimentary access to their credit score and credit monitoring alerts through Credit Score Plus, offering valuable financial insight.

About Rise

OneMain Financial

Apply for a Loan

OneMain Financial stands as a distinguished and enduring lender, offering personal loans that range between $1,500 to $20,000. Boasting a century’s worth of experience in the financial sector, they have garnered the trust of a vast customer base. Their loan terms include fixed rates and fixed payments, offering a predictable and manageable repayment scenario to borrowers. OneMain Financial emphasizes personalized service, ensuring that the distinct needs of each customer are addressed. With a widespread network of approximately 1,400 branches, they provide easy access and convenience for individuals in search of financial aid.

About OneMain Financial

Universal Credit

Apply for a Loan

Universal Credit requires applicants to have a minimum credit score of 560, thus excluding those with no credit history. It is appealing for its credit-enhancement features, making it suitable for individuals with fair or poor credit looking to better their scores. Providing larger loan amounts than Oportun and next-day funding upon approval, it emerges as a solid choice for significant, urgent financial needs. Universal Credit extends its loan services across all 50 states and Washington, D.C., offering a wide geographical coverage.

About Universal Credit

Editorial Opinion

ACE Cash Express is a well known player in the financial services industry offering a variety of products to meet immediate financial needs including payday loans, installment loans and check cashing services. Founded in 1968 the company has over 800 locations in 22 states with a commitment to best in class customer service. ACE’s approach to financial services is about accessibility, instant funding and a simple application process that doesn’t affect the applicant’s FICO credit score. With a high rating on Google and many positive reviews ACE Cash Express has established itself as a reliable customer focused provider of short term solutions for those in need of fast cash.

Important

Keeping your Debt-to-Income (DTI) ratio below 30-40% of your monthly income is crucial. This will help you avoid potential financial problems in the future. Additionally, always assess the necessity and feasibility of taking a loan, ensuring you can comfortably manage its repayment.

How to Choose a Lender

  1. Make sure to confirm whether the lender is licensed to operate in your state. You can verify this information with your state regulator or attorney general.

  2. Check if the lender is a member of a reputable association, such as the Community Financial Services Association of America. Membership in such organizations may provide an extra level of reliability.

  3. Carefully review all the terms and conditions of your payday loan contract.

  4. Thoroughly examine the interest rates on payday loans and ensure that your contract includes a detailed breakdown of the total cost of the loan.

  5. Take advantage of your right of rescission. Usually, you can rescind the loan within three days after signing the agreement. Alternatively, there is typically a "cooling-off" period, which allows you several days to thoroughly review the contract before making an informed decision to enter into a consumer loan agreement based on the terms specified by the lender.

  6. Choosing a payday lender is a significant decision that demands careful consideration and a good understanding of how such organizations operate.

Additional Resources

Sources

FAQ

What time does ACE Cash Express close?

ACE Cash Express locations are open six days a week. ACE Cash Express closes at 8:00 pm, except Saturdays when they close at 6:00 pm. Besides, ACE Cash Express is available on Sundays until 3:00 pm. These locations close later in the evening to allow customers ample opportunity to benefit from the many financial services.

Who owns ACE Cash Express?

ACE Cash Express is owned and regulated by Populus Financial Group, Inc.

How does ACE Cash Express verify personal checks?

ACE always verifies personal checks. Bring your check and ID, issued by the government in your local ACE Cash Express store, and a manager will verify your check for approval.

Does ACE Cash Express charge a fee?

ACE Cash Express offers various financial products with different rates and fees. Charging fees is standard practice for a financial company.

Personal loans and money services online and in store

© Ace Cash Express
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Rating by Finanso®
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Recommended FinScore™
0
300
650
1000
100.00 – 1500.00 $
Rate
i

Interest rate

to 661.72 %
Term
i

Loan term for the financial product

9 days – 1 months
Rating by Finanso®
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Recommended FinScore™
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300
650
1000
100.00 – 5000.00 $
Rate
i

Interest rate

to 436.89 %
Term
i

Loan term for the financial product

to 5 months
Rating by Finanso®
i

The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

Recommended FinScore™
0
300
650
1000
100.00 – 1500.00 $
Rate
i

Interest rate

to 661.72 %
Term
i

Loan term for the financial product

9 days – 1 months
Rating by Finanso®
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The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

3.502
(22 Ratings)
Recommended FinScore™
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650
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$2000
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Interest rate

up to 570.10
Term
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Loan term for the financial product

6 Months
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Rating by Finanso®
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Rating by Finanso®
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The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

3.93
(20 Ratings)
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ACE Cash Express loans calculator

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ACE Cash Express calculator
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ACE Cash Express reviews 2025
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4.4
Pros
I submitted an online application for a $300 installment loan through ACE Cash Express, and the funds were deposited into my account on the following business day. They conveniently deduct my installment loan payments from my paycheck when it's deposited. My experience with ACE Cash Express has been hassle-free, and they've proven to be an excellent choice for securing short-term installment loans.
Complain
1.8
Cons
I've had two instances where Ace took their payment out earlier than expected, resulting in a $35 overdraft fee each time. When I called to address this issue, they claimed it was scheduled for the 1st, not the 3rd. However, this contradicts their previous practice of withdrawing it on the 3rd. Given this inconsistency, I would strongly advise against using Ace's services.
Complain
4.4
Pros
I've been a loyal customer of ACE Cash Express for several years, and I've consistently experienced excellent customer service. Their convenient location and hours make it an ideal choice for my banking transactions. I have no hesitation in continuing to rely on ACE for my financial needs.
Complain
2
Cons
This place requires payments every 10 days instead of aligning with a regular payday schedule, which can be quite inconvenient. What's even worse is that when you reach out to them to request a change in your due date, they're uncooperative and unhelpful. My experience with them has been one of the most frustrating and unpleasant encounters I've had.
Complain
4.4
Pros
When it comes to payday loans, Ace is a straightforward, no-nonsense option with no hidden fees or predatory practices. I've relied on Ace for loans on three occasions, and each time, it's been a smooth experience with no problems. The loan fees are reasonable, and their website is user-friendly, making the process even more convenient.
Complain
4.2
Pros
Ace Cash is a friendly and excellent establishment with incredibly helpful and top-notch customer service. Without a doubt, based on the valuable information and positive experiences I've had here, I'll definitely return to this location for any future loans.
Complain
4.6
Pros
During my visit to Ace Cash Express, the representative provided exceptional assistance and displayed remarkable courtesy, not only towards me but also towards a customer on the phone and those in the store. Their friendliness was truly noteworthy, and I'm grateful for the positive experience. Thank you!
Complain
2
Cons
My interactions with this company haven't been very positive, even though the staff is genuinely friendly. The check-cashing rates are just too high. Paying $53 to cash a $1,381 check feels excessive. I could understand fees in the range of $20-30, but this fee seems exorbitant. I work diligently for my money, and it's disheartening to see hardworking people like me being charged such high fees, especially when every dollar matters.
Complain
4.6
Pros
I initially borrowed $200, and to date, I've paid a total of $459. They persistently continue deducting money from my account, and I'm left wondering when this loan will finally be considered paid off and concluded. I have made up my mind to never engage with this company again. Their practices are highly distressing, and I shudder to think how much more money they would have withdrawn had I not taken the step to contact my bank and halt the payments.
Complain
1.8
Cons
This company is blatantly violating the Fair Credit Reporting Act. Initially, they hounded me daily with calls from unidentified numbers until I insisted they stop, which I documented on a recorded line. I informed them of my intention to repay the outstanding balance of the predatory loan they had issued.
However, their response was troubling. Instead of abiding by our agreement, they engaged another company to contact not only me but also my family, using misleading phone numbers. Furthermore, they left me threatening voicemails, alleging that they were preparing to file a lawsuit. This, despite the fact that I had demonstrated my intent to repay the loan by visiting one of their branches a month ago, only to be turned away due to their malfunctioning card system. I believe they can verify this with their surveillance footage.
To compound matters, the information they've recorded on the contract, including my email address, is inaccurate. They are making baseless accusations of fraud without providing any evidence. At a time when I've been grappling with financial hardships and just welcomed a child into my family, I was finally ready to settle the remaining balance. However, they've hit me with these unfounded allegations.
Complain
aggregation.company.allReviews
Company rating
3.7
/ 5
28 reviews
Application
3.8
Support service
3.8
Mobile App
3.3
Service quality
3.8
Your satisfaction level
3.8
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