How to register an account?
HSBC online banking allows you to conduct most of your daily transactions, regardless of time. You may safely log in and do your banking wherever there is an internet connection.
Follow the below steps to register in HSBC online:
Visit the HSBC Philippines site and click on Register on the top right-hand side of the page.
Go through the terms and conditions. Read the terms and conditions for HSBC online banking. After that, check the box at the bottom of the page to indicate your agreement with the terms & conditions, and then click Continue.
Verify your identity. Fill in the relevant details after selecting your account information from the list. You can use your deposit account (debit card), credit card, or phone banking number and PIN to access your account. To advance to the next step, click Continue.
Set up your online account details. Make your username suggestion. Your username must contain at least five alphanumeric characters. This will be your permanent login ID for HSBC online banking. After you've chosen your username, it's time to select a memorable question and create your unique response. You will then need to create a password. These will be your personal login information. To advance to the next step, click Continue.
Set security questions. Choose the security questions and submit the appropriate answers. Should the need arise, these security questions will allow you to securely reset your memorable question, memorable response, or password. To proceed, click Continue.
Confirm your details. A page will appear confirming your successful online banking registration. After completing the process, you can access your accounts via HSBC online banking and HSBC mobile banking.
How to restore access?
If you forgot your password, you can retrieve it and restore access to your account by following the steps below:
Visit the HSBC website and click on Log on by the top right-hand side of the page.
Insert your online banking user ID and click on Continue.
Click on Forgotten password and follow the onscreen instructions to restore access to your account.
If you forget your user ID, you will need to talk to customer care or visit a bank branch to retrieve the user ID.
How to delete an account?
To close your account, contact customer care at (02) 8858-0000 or email hsbc@hsbc.com.ph. You can also submit your request in person at any HSBC Bank branch. The selected account will be closed the following business day. Remember that once an account has been requested to be closed, it cannot be reopened. Also, your account will be terminated if you haven't logged in to online banking for 36 months. To use the Internet banking services again, you must re-register.
