How to register an account?
The Citibank login is the online banking user interface. The bank's numerous features and improved security enable its customers to conduct banking at any time and from any location. Online money transfers between banks are available from Citibank in international and local currencies. This portal allows users to access account administration, transaction history, and even stop payment requests for unnegotiated checks.
To add to the convenience offered by its digital banking feature, Citibank also developed a mobile app where you can manage your accounts. With the help of this app, you may access your online account and use services like bill payment, money transfer, and account balance monitoring. The bank has also adopted one-time passwords (OTPs) for transactional authentication and security questions to maintain customer details.
Users can register their account with Citibank by following the steps given below, depending on the platform they are using:
If you are using your computer to register, start by vising the official Citibank website: https://www.citibank.com.ph/. Click on Log on.
Now, click on First time user? Register now. You will be redirected to a new page.
Here, enter your 16-digit card number, and check the box which reads I agree to the terms & conditions.
After that, click on Continue.
You will be asked to enter additional details like your 3-digit CVV on the back of your card and your date of birth.
After you enter that, click on Continue. You will be asked to create a unique username and password for your account.
Please note that the username must be six characters and have the combination of one letter and a number. You cannot use three or more consecutive symbols. If you follow these instructions, you will be able to create a username, or the bank will reject your request.
While creating a unique password for your account, you must follow the exact instructions. If this is not done correctly, the bank will not accept your account creation request.
Once you have successfully created the username and password, follow the on-screen instructions to register your account.
After your registration is complete, a confirmation email will be sent to you. Then you can use your credentials to log in to your account.
How to restore access to Citibank online?
The steps listed below can help you recover your Citibank login information if you've forgotten your password or username:
For forgotten password
Visit https://www.citibank.com.ph/. Click on Log on and click on Forgot user ID/password.
Enter your 16-digit card number and click on Continue.
After that, you will be asked to confirm your email and select if you want to reset your password or username.
Select reset password.
Click on confirm, and a reset link will be sent to your email address to change your password.
Once you click on that link, enter your new password, and with that, you have successfully restored your password.
Log in to your account using the updated password.
For username
Visit https://www.citibank.com.ph/. Click on Log on and click on Forgot user ID/password.
Enter your 16-digit card number and click on continue.
After that, you will be asked to confirm your email and select if you want to reset your password or username.
Select reset username.
Click on confirm, and a reset link will be sent to your email address to change your username.
Once you click on that link, enter your new username, and with that, you have successfully restored your password.
Log in to your account using the updated username.
How to delete an account
You must visit the bank and speak with a customer service agent to terminate a Citibank online account. After stating your purpose for visiting, a form will be given to you to complete. Explain your reasons for terminating the account on the form, then follow the customer service representative's instructions. You can also send a message via www.citibank.com.ph or give customer service a call at (632) 8995-9999, informing them of the account closure.
