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UCU personal account

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How to log into my Ukrainian Credit Union account

To sign in to an online banking account:

  1. Open the UCU official website and click the «Log in» button on the right side on the top of the page.

  2. Type in your Login ID. 

  3. Type in your Password. 

  4. Click the «Login» button. 

You may click the «Remember me» box to log in easily. 

How to open a Ukrainian Credit Union account

To open a Ukrainian Credit Union online banking account:

  1. First, visit one of our UCU branches. You may find the nearest one using the «Branch/ATM locator.» 

  2. You will get access to your account the next business day. 

  3. Use your U-Touch Passcode.

  4. Go to the official website and enter your member number and access code. 

If you aren't a UCU member, apply online, by phone, or in person. 

UCU Internet Banking allows you:

  • Get simple access to accounts 

  • View account balances and transactions history 

  • Pay bills

  • Transfer funds 

  • Manage scheduled bills and transfers

  • Set up security alerts

  • Find branches or ATMs

  • Contact UCU

  • View term deposits details, including their value at maturity

  • View outstanding loan amounts

  • Use help features 

  • Some functions aren't available with ucumobile Web Banking for smartphones. 

There are maximum amounts for sending and receiving e-Transfers.

Requirements

To open an online account, you must be a UCU member. To join the credit union, you must:

  • Be the age of majority, 18 or older.

  • Be a current resident, a future resident, or employed in Ontario. 

  • Have a valid Social Insurance Number (SIN). 

  • Be ready to deposit a minimum of $150 in equity shares. 

  • Provide personal, employment, and contact information. 

UCU Personal Account

FAQ

How to reset a forgotten password?

If you forget your password, security question, or member number, you may visit any branch or call the Ukrainian Credit Union Call Centre at 416.922.4407 or 1.800.461.0777. However, this security information is confidential and can't be sent by email or asked by UСU technical support. 

Once a UCU representative verifies your identity, you will get assistance in resetting your password. If you are locked out during after-business hours, you are offered to use U-Touch Telephone Banking or call back during regular business hours. 

If you have entered your Personal Access Code incorrectly three times, and you're locked out of UCU Online Banking, wait until the next day to log in again.

How to delete a Ukrainian Credit Union account?

According to the Direct Services Agreement Terms and conditions, the Agreement may be terminated by either the Financial Institution or you on not less than one business day’s prior written notice. It will not release you from any obligations incurred under this Agreement.

Do I need a phone number to register a Ukrainian Credit Union account?

To open a UCU online banking account, you should be a member. During the member application process, you are required to fill in your phone number, email, home address, employment, and personal information. While logging in, you will need your member number and password. The phone number may be needed to verify your identity using the Personal Authentication Answer.

Is my personal data safe with the Ukrainian Credit Union?

UCU Online and The UCU App use 128-bit encryption, which protects your information by scrambling the sent data and decoding it at the host site. 128-bit is generally the highest and most robust level of encryption. 

You log in with your login ID and your confidential personal access code for Internet banking, mobile web banking, or mobile app. If your mobile device is stolen, it can't be used to access ucumobile Web Banking without your login ID and code. 

To access U-Touch telephone banking, you will need your account number and a confidential personal identification number (PIN) that you select. Your PIN for UCU Internet Banking or ATM transactions can be the same or different.

Why can't I log into my Ukrainian Credit Union account?

If you have problems with UCU Internet Banking or UCU online banking account, call the Ukrainian Credit Union Contact Centre at 416.922.4407 or Toll-Free: 1.800.461.0777. You may also fill out a secure Contact Us Form at the official website.

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