Credit Union
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Synergy personal account

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How to log into my Synergy account

To sign into an online banking account:

  1. Open the Synergy official website and click «Sign in» at the top of the page. 

  2. Enter your debit card number or your username. 

  3. Enter your password. 

  4. Click the «Sign in» button. 

How to open an account

To open a Synergy CU online banking account, you should be a Synergy member. Join a Synergy credit union and follow the steps to create a profile:

  1. Open the Synergy official website. Click «Sign in» on the top of the page. 

  2. Enter your Member Card debit card number on the sign-in screen. Click «Continue.» 

  3. Fill in your date of birth and the mobile phone number or email address associated with your account. Click «Continue.» 

  4. Receive an authentication code by text message or email. Enter the code at a pop-up window and click «Continue.» 

  5. Input a new username (username cannot be your debit card number).

  6. Create a new password. 

  7. Re-enter the password for verification.

  8. Read and acknowledge the direct service agreement and click «Continue.» 

  9. Confirm details and tap «Create a user profile.» 

  10. A user profile is successfully created. Tap «Proceed to sign in.» 

  11. You will be transferred to the sign-in screen. Enter your new username and password.

Requirements

To open an online banking account, you should be a member of a Synergy credit union. To become a member, visit one of the branches, book an appointment online, or fill out an online contact form at the official website.

Synergy Personal Account

FAQ

How to reset a forgotten password?

If you forget your password:

  1. Go to the online sign-in page and press the «Forgot username or password?» link. 

  2. Click «Forgot password?». 

  3. Enter your username and choose your identification method: email address or mobile phone number used in enrolment. It should match the data on your file. 

  4. Enter the phone number or email address. 

  5. Receive and enter the authentication code. 

  6. Create and confirm a new password. 

If you forget your username:

  1. Go to the online sign-in page and press the «Forgot username or password?» link. 

  2. Click «Reset username.» 

  3. Choose your identification method: email address or mobile phone number. It should match the data you have previously validated. 

  4. Enter the phone number or email address. 

  5. Receive and enter the one-time code. 

  6. Create and confirm a new username. 

  7. Enter your current password. 

  8. A message with your username is sent to your email or mobile phone. 

  9. Click «Continue to login» to sign onto your digital banking account. 

If you have trouble signing in, contact Synergy through live chat or call the Member Contact Centre at 1.866.825.3301 to recover your username or password. Call 1-800-574-7221 for after-hours assistance.

How to delete an account?

To access and verify your personal information, contact the Member Contact Centre at 1-866-825-3301 or via email at [email protected].

To contact the Privacy Officer, mail to

Synergy Credit Union

101 – 4908 42 Street

Lloydminster, SK S9V 0E5

Attention: Privacy Officer

Or Email: [email protected]

A withdrawal of the consent form allows you to limit the uses and disclosures of your personal information.

Synergy may close your accounts without reason by giving at least 30 days’ notice. Or close accounts without notice if you do not operate accounts or conduct business at the Credit Union satisfactorily. In addition, your account will be considered inactive if you do not complete a transaction or request a statement of account for two years.

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