Synergy app

You can't apply for a Synergy CU loan or line of credit online. Instead, book an appointment with an expert online, call 1-306-825-3301 or visit any branch. Use the «Find Us» feature on the mobile app to find the list of branches and their business hours.

The Synergy CU offers loans with no prepayment penalties and a choice of blended (principal plus interest) or interest-only payment option. 

To meet with an expert to find the most suitable borrowing solution, visit the nearest branch, call the Member Contact Centre at 1-306-825-3301 (local) or 1-866-825-3301 (toll-free) or select «Contact Us» on the mobile app. 

To make an extra principal-only payment using the mobile app:

1. Log in to Digital banking on the app.

2. Tap the menu icon, then «Transfers». 

3. Select «Transfer funds.» 

4. Choose the account you want to transfer the funds to.

5. Enter the amount.

6. Select the loan account on which you wish to make a payment from the drop-down menu under «Transfer to.» 

7. You can also set up recurring payments or schedule future payments.

Synergy Credit Union mobile app is made to make payments and transfers, pay bills, send Interac e-Transfers, set up recurring payments and transfers, manage payees, and use Google Pay, Samsung Pay, and Apple Pay.

To pay bills, select the “Pay bills” button.

To make transfers and add a favorite transaction:

1. First, open the app, tap the menu icon and select «Transfers».

2. Then, tap «Transfer Funds.» 

3. Select the account to transfer from and transfer to from the dropdown or select another Synergy member and enter the account number. 

4. Input the amount. 

5. Choose the transfer type (immediate, scheduled, recurring). 

6. Enter a memo (optional). Select «Continue.»

7. Review the details and select «Continue.» 

8. Click the favorites icon (heart with plus [+] symbol). 

9. Enter your favorite name. Click «Confirm» and «Done.» 

If you forget your username:

1. Open the app. 

2. Touch «Sign in.» 

3. Tap «Sign in with a different user» (if you have previously used the app to sign in), or proceed to step 4.

4. Touch «Forgot username?». 

5. Select the identification method. 

6. Enter either your mobile phone or email address. 

7. Enter the one-time passcode sent to your email or mobile phone. 

8. Select the username.

9. Enter your password.

10. A message containing your username is sent to your email or mobile phone. 

11. Touch «Continue to login» to sign onto the app. 

If you forget your password: 

1. Open the app. 

2. Touch «Sign in.» 

3. Touch «Forgot username or password?». 

4. Touch «Reset password.»

5. Enter your username and select your identification method: email address or mobile phone number used in enrolment. It should match the data on your file. 

6. Enter the phone number or email address. 

7. Receive and enter a one-time authentication code.

8. Create and confirm a new password. 

9. You will be transferred to the sign-in page. 

If you have problems logging in, contact Synergy through live chat or call Member Contact Centre at 1.866.825.3301 to recover your password or username. Call 1-800-574-7221 for after-hours assistance.

To delete the app from your mobile device, go to App Store or Google Play, choose the application and click «Uninstall.» Unfortunately, your data can't be deleted. To delete your account, contact Synergy Credit Union.