Sydney personal account

You can change your MemberDirect® password from the “My Profile” section. Make the necessary changes to your profile and save your changes. After that, you can use a newly created password in your future sign-ins.

To restore the forgotten MemberDirect® password or PAC through the Self-Serve PAC Reset tool, click the “Forgot Password?” link on the login page. On the next screen, enter your member number and either the last 3-digits of your SIN or your date of birth. Be sure to have your phone or email used for 2-Step Verification handy. Once you receive a verification code, enter it into the designated field to confirm your identity.

Alternatively, you can visit a Sydney Credit Union branch near you to get assistance with resetting your PAC.

FAQs on the Sydney Credit Union website don’t provide information about deleting your MemberDirect® account. You can contact the Sydney Credit Union support team at 1-888-273-3488 to request information on this matter.

With the personalization capabilities of MemberDirect®, you can select the kind of information you prefer to receive from Sydney Credit Union by email. You can also select up to 10 market indices to keep track of. After you set up your preferences, the system will load them in your next sign-in.