How to register an account?
To register an online account, customers need to visit the “Customers” directory on the company’s website and click on the “MyRMG” link. Afterward, they will be redirected to the introductory page and must choose the “Click here to register” button.
Customers need to click the “Register” button when they are redirected to the signup webpage. To create a MyRMG account, customers must be the company's clients and have an existing mortgage. Next, customers will be asked to enter their mortgage account number, the last four digits of the bank account from which their mortgage payments are withdrawn, and their last name. After that, they will need to click on the “Continue” button and follow the rest directions.
How to reset a forgotten password?
If customers forget their password and cannot enter it correctly, they need to click on the “Having trouble signing in?” link. Afterward, they will be redirected to the webpage, where they should choose whether they need to reset the password, the username, or both. If they want to reset their password, they will need to enter their username, and if they don’t remember it, they need to enter their mortgage account number, the last four digits of the bank account their mortgage payments are withdrawn from, and their last name.
How to delete a myRMG account?
If customers decide to delete their MyRMG account, they need to contact the company's support group by phone or email to get the required information.
