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Paradigm Quest


About lender

Paradigm Quest is a Business Process Outsourcing company serving Canadian homeowners and the Canadian mortgage industry. Founded in 2004, the company has provided lenders with cost-effective mortgage solutions for 18 years. Today, Paradigm Quest delivers services for 17 mortgage brands and manages more than $25 billion in residential mortgages in Canada. The annual amount of mortgages underwritten by Paradigm Quest exceeds $10 Billion.

The services provided by Paradigm Quest include outsourced adjudication, advancing/closing, and servicing and reporting of residential mortgages on behalf of lenders. The company offers the following products and solutions:

  • Fixed and adjustable-rate mortgage terms

  • 50/50 mortgage product

  • Home equity line of credit

  • No frills mortgage

  • Private label brands for mortgage originators

  • Outbound/inbound call center services for any industry

  • Collection services for any financial institution

Paradigm Quest claims to be a leader in business process outsourcing within the Canadian Financial Services sector. As stated on the website, Paradigm’s top priorities include:

  • Providing lenders with cost-effective mortgage solutions that are in line with market conditions

  • Leading the financial market in innovation

  • Improving the mortgage experience of the customers by offering a greater choice of solutions


Paradigm Quest is the company to whom lenders delegate handling mortgage servicing and operation solutions. It is the first Canadian pure BPO dedicated to mortgages.

Paradigm has created service-oriented operations teams within its Operations Department to ensure a superior level of customer service. These teams provide dedicated client relationship management and, according to the website, ensure the best turnaround times in the industry.

In 2011, Paradigm Quest launched a customized end-to-end processing system called Revolutionary Universal Business Innovator (RUBI). To address the business needs of their clients, Paradigm Quest delivers automated and instant pre-approval turnarounds with RUBI. The company makes improvements to the system where necessary based on constant analysis of vast amounts of data. As stated on the website, Paradigm’s brand and mortgage broker partners are getting a more consistent level of service with RUBI. Besides, RUBI has great delicensing opportunities in Canada.

Pros and cons

For financial institutions, outsourcing activities (such as mortgage servicing and operation solutions) can benefit from cost reduction and service quality improvement. Here are the advantages of partnering with Paradigm Quest for lenders.


  • Cost-effective mortgage operating solutions for any lending organization in any industry.

  • Risk management procedures are designed to ensure business functionality in the event of a failure.

  • Service-oriented operations teams provide dedicated client relationship management.

  • A high-tech integrated lender underwriting and servicing platform already highly rated by Paradigm’s partners.

  • An opportunity to outsource not only mortgage operating solutions but also other activities – such as call center and collections services.

  • As for advantages for homeowners, Canadian families get access to various mortgage solutions tailored to meet their needs.


  • Homeowners, though, need to check loan conditions with the lenders carefully to ensure they are in line with their needs.

For lenders, there are no apparent disadvantages as such.

Loan conditions

Paradigm Quest offers both fixed-rate and adjustable-rate mortgages.

With Paradigm's 50/50 mortgage product, borrowers can take 50% of the mortgage at a 5-year fixed rate and the rest 50% — at a 5-year adjustable rate. In addition, there is an option to lock the adjustable rate to a fixed rate at any time for the rest of the mortgage term.

For borrowers looking for more significant amounts, Paradigm Quest offers a home equity line of credit (HELOC). With a HELOC, your home serves as collateral for your line of credit.

Borrowers searching for lower interest rates without the extra features in the mortgage product can apply for a no-frills mortgage. With this type of mortgage, you can count on a 5-year fixed-rate term with reduced cost. However, while you benefit from a lower interest rate, beware of the potentially limited prepayment privileges and penalties for early payoff.

Methods of loan funding

Paradigm Quest doesn’t provide any information on the loan funding methods on the website. However, since they are a BPO company, you can check this information with the lenders that Paradigm partners with.


What is Paradigm Quest?

Paradigm Quest provides business processing outsourcing services to the Canadian mortgage industry. The company offers mortgage servicing and operation solutions, call center, and collections services to new and existing lenders.

Who owns Paradigm Quest?

The company's legal name is Paradigm Quest Inc. Its president and CEO is Kathy Gregory.

How do you qualify for Paradigm Quest?

There are no mortgage eligibility criteria listed on the Paradigm Quest website. However, since Paradigm is a BPO company, you will need to check this information with its partner lenders.

How much can you borrow from Paradigm Quest?

Paradigm Quest doesn’t provide information on borrowing amounts with their mortgage products. However, you can check this information with Paradigm's lenders.

Is Paradigm Quest a legitimate company?

Paradigm Quest Inc. is a Business Process Outsourcing company founded in 2004. Through 18 years of operation, Paradigm has established a strong reputation in the mortgage lending industry.

It has offices in Toronto, Vancouver, and Montreal. The company’s headquarters are at 390 Bay Street, Suite 500, Toronto, ON M5H 2Y2, Canada.

You can reach out to Paradigm Quest by the following contacts:

Telephone — 416-366-8606

Telephone (Toll-free) — 1-855-288-4855

Fax — 416-366-8607

Email —

Company documents

Privacy Policy
Terms of use

Paradigm’s mandate is to offer solutions that can quickly respond to market conditions, lead the market in innovation and ultimately provide mortgage consumers with great choice, vastly improving their mortgage experience. 

© Paradigm Quest

Calculate loan payments in Paradigm Quest

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What to pay attention to when applying for a loan from Paradigm Quest

  1. The company must have a license if it runs business in Alberta, British Columbia, Manitoba, Ontario and Quebec.
  2. You can check the availability of the relevant license (copy) at the branch of the lending company.
  3. Membership in a self-regulatory organization (SRO) is an additional guarantee of the reliability of the lending company. This information can also be checked at the company's branch or on its official website.
  4. Availability of lending policies.
  5. The procedure for applying for a loan.
  6. The procedure for concluding the loan agreement and receiving the payment schedule.
  7. Other conditions for granting loans.

We recommend

  1. To check out the interest rates and frequency. 
  2. Check the availability of individual terms in the loan agreement (principal amount, term, date of advance, etc.).
  3. Check whether the loan agreement contains information about the total cost of borrowing.
  4. Take time to think – you can change your mind before agreeing or signing a loan agreement.
  5. Speed of loan processing.
  6. Accessibility – alternative lenders often operate where there are no bank branches.
  7. For the borrower - high interest on the loan.
  8. For an investor, the safety of funds is not guaranteed by the state.

What distinguishes Paradigm Quest from banks:

  1. Simplicity - loan processing is less formalized than in a bank.
  2. Fast loan processing.
  3. Accessibility.
  4. For the borrower - high interest on the loan.
  5. For an investor, the safety of funds is not guaranteed by the state.
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