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Rating by Finanso®

The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

Moves's account


How to register an account

To get started with Moves, you must either download the app directly from the Appstore or Google Play or use the QR code from the Moves website. When registering, you must provide your personal information, gig job details (platforms), age, and location. The Moves team will review your application and notify you in the app if additional information is required. You can submit all the necessary documents via the mobile app by simply attaching pictures taken with your smartphone camera.

Additional documents can be:

  • Personal ID document: e.g., your driver's license or a state ID. You will need to upload the front and back of your ID to proceed.

  • Social Security card: this will be used to verify your SSN.

  • Proof of Address: a document to verify your address, such as a bank statement, utility bill, lease, or recent pay stub.

Note: PO Boxes are not accepted.

Note: All documents are sent directly to the banking partner by Moves and are not kept on file by Moves staff.

How to reset a password

Life is life, and anyone can forget their password. There are two ways to reset your password for Moves. First, you can create a Google query on “Moves password reset,” and you will easily find the link to follow.

If something did not work, the second way is to email Moves about your forgotten password at

How to delete an account

It is possible to close your account with Moves. To start this process, you need to send an email to

Moves' back office will initiate the closure process after receiving your request.

Note: To close the account, it must have an available balance of $0. Otherwise, this procedure cannot be completed.

It is important to note that closing an account with Moves is permanent. This means that the closure cannot be reversed, and you will not be able to open a new spending account in the future.


How does Moves work?

Moves works with its members entirely online. All required documents are submitted online through the app. So you can continue to pursue your gig job and not waste time standing in line and visiting formal institutions.

Moves issues online, and plastic cards can be used for ATM or offline payments. 

Moves operating hours are Monday through Friday from 9:30 am to 8:30 pm ET. Emails are usually responded to within one business day. Emails received during the weekend or holidays will be answered the next business day.

How do I contact Moves?

Moves currently only offers online support. However, there are a few ways you can contact the lender:

  • Live chat is available directly in the Moves app Monday through Friday from 10 a.m. to 8 p.m. ET.

  • You can email us anytime at

  • You can submit a ticket through any article in the Help Center.

Moves business hours are Monday through Friday from 9:30 am - 8:30 pm ET. E-mails are typically responded to within one business day. However, if you email your issue during the weekend or holidays, Moves will respond on the next business day.

Calculate loan payments in Moves

Moves calculator will allow you to calculate an approximate payment schedule for the loan

Loan amount

Enter the desired loan amount

100 $
1000 $
Loan term

Specify the loan term for the calculation


What to pay attention to when applying for a loan from Moves

  1. The company must have a license if it runs business in Alberta, British Columbia, Manitoba, Ontario and Quebec.
  2. You can check the availability of the relevant license (copy) at the branch of the lending company.
  3. Membership in a self-regulatory organization (SRO) is an additional guarantee of the reliability of the lending company. This information can also be checked at the company's branch or on its official website.
  4. Availability of lending policies.
  5. The procedure for applying for a loan.
  6. The procedure for concluding the loan agreement and receiving the payment schedule.
  7. Other conditions for granting loans.

We recommend

  1. To check out the interest rates and frequency. 
  2. Check the availability of individual terms in the loan agreement (principal amount, term, date of advance, etc.).
  3. Check whether the loan agreement contains information about the total cost of borrowing.
  4. Take time to think – you can change your mind before agreeing or signing a loan agreement.
  5. Speed of loan processing.
  6. Accessibility – alternative lenders often operate where there are no bank branches.
  7. For the borrower - high interest on the loan.
  8. For an investor, the safety of funds is not guaranteed by the state.

What distinguishes Moves from banks:

  1. Simplicity - loan processing is less formalized than in a bank.
  2. Fast loan processing.
  3. Accessibility.
  4. For the borrower - high interest on the loan.
  5. For an investor, the safety of funds is not guaranteed by the state.
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