How to register an account?
To get started with Moves, you must either download the app directly from the Appstore or Google Play or use the QR code from the Moves website. When registering, you must provide your personal information, gig job details (platforms), age, and location. The Moves team will review your application and notify you in the app if additional information is required. You can submit all the necessary documents via the mobile app by simply attaching pictures taken with your smartphone camera.
Additional documents can be:
Personal ID document: e.g., your driver's license or a state ID. You will need to upload the front and back of your ID to proceed.
Social Security card: this will be used to verify your SSN.
Proof of Address: a document to verify your address, such as a bank statement, utility bill, lease, or recent pay stub.
Note: PO Boxes are not accepted.
Note: All documents are sent directly to the banking partner by Moves and are not kept on file by Moves staff.
How to reset a password?
Life is life, and anyone can forget their password. There are two ways to reset your password for Moves. First, you can create a Google query on “Moves password reset,” and you will easily find the link to follow.
If something did not work, the second way is to email Moves about your forgotten password at [email protected].
How to delete an account?
It is possible to close your account with Moves. To start this process, you need to send an email to [email protected].
Moves' back office will initiate the closure process after receiving your request.
Note: To close the account, it must have an available balance of $0. Otherwise, this procedure cannot be completed.
It is important to note that closing an account with Moves is permanent. This means that the closure cannot be reversed, and you will not be able to open a new spending account in the future.
