Credit Union
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Innovation app

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Innovation at Google Play

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Innovation at Google Play

Innovation at App Store

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Innovation at App Store

Features

Innovation Credit Union’s mobile app provides its members with easy and secure access to their finances. The app is available for iOS and Android devices.

Let’s look through the key features of the Innovation Credit Union mobile app:

  • Viewing your account balance and transaction history

  • Managing multiple accounts

  • Paying bills and managing payees

  • Setting up scheduled payments and transfers

  • Depositing cheques on the go

  • Transferring funds between your accounts

  • Sending money to other Credit Union members

  • Sending and receiving money through Interac e‑Transfer

  • Receiving messages and alerts about your digital banking and account activity

How to download the Innovation Credit Union mobile app

The Innovation Credit Union mobile app is available on the App Store for iOS 11.0 or later and for macOS 11.0 or later on Mac devices with an Apple M1 chip or later. On Google Play, it is available for Android™ 7.0 or later.

To download the app, go to the Apple App Store or Google Play Store using your device and search for “Innovation Credit Union”. Once the app appears in the search results, tap on its icon to verify that the app developer is Innovation Credit Union. Then, tap “Free” or “Install” to download it and wait until the installation is complete.

The Innovation Credit Union mobile app has over 10,000 downloads on Google Play. The app’s rating is 3.7 on the App Store. On Google Play, there are no sufficient reviews to display the app’s rating.

How to use the Innovation Credit Union mobile app

Once you have the Innovation Credit Union mobile app installed on your device, you can sign in to it using your digital banking login credentials. 

If you haven’t signed in to digital banking before, you can sign in to the Innovation Credit Union mobile app using a temporary login and password received from the credit union’s customer service. If you haven’t enrolled in digital banking yet, reach out to Innovation Credit Union to obtain a temporary username and password.

After your first sign-in, you can change your username and password.

FAQ

How to apply for a loan in the Innovation Credit Union mobile app?

The Innovation Credit Union website and the app description pages on the App Store and Google Play don’t provide information about the loan application feature of the Innovation Credit Union mobile app. Looks like the app doesn’t support this feature for now.

How to pay via the Innovation Credit Union mobile app?

To pay a bill through the Innovation Credit Union mobile app, launch the app, tap “Payments & Transfers”, tap “Payments”, and select “Pay Bills”. Then, follow the on-screen prompts and provide the payment details — the account to pay from, payee, payment amount, and payment date.

How to restore access to the Innovation Credit Union mobile app?

To restore the forgotten password, click the “Forgot Password” link on the login page. Next, enter your username, email, and phone number, and click “Continue”. Then, follow the further on-screen instructions.

To restore the forgotten username, click the “Forgot Username” link on the login page. Next, enter your first name, last name, date of birth, email, and phone number, and click “Continue”. Then, follow the further on-screen instructions.

Alternatively, you can call Innovation Credit Union customer service at 1.866.446.7001 for assistance.

How to delete the Innovation Credit Union mobile app?

You can delete the Innovation Credit Union mobile app from your smartphone or tablet as you would normally delete other apps. Keep in mind that deleting an app won’t automatically close your accounts, plans, or other products opened with Innovation Credit Union.

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