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​FirstOntario app

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FirstOntario at Google Play

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FirstOntario at Google Play

FirstOntario at App Store

Download

FirstOntario at App Store

FirstOntario Mobile Banking application is available for free for iPhone, iPad, iPod touch, and Mac through App Store or for Android smartphones or tablets through Google Play.

How to download the FirstOntario Mobile Banking app

For iPhone users:

  1. Using your iPhone, type in the App Store search bar «FirstOntario Mobile Banking.» 

  2. Select the app icon and verify that the app's author is FirstOntario. 

  3. Tap the icon marked «Free,» then tap again when it changes to «Install.» 

  4. The app will begin installing. Press the «Open» button in the App Store, or find it on your home screen and tap to open.  

For Android Users:

  1. Using your Android phone, tap the search icon and type in the search bar «FirstOntario Mobile Banking» in Google Play. 

  2. Select the app icon and verify that the app's author is FirstOntario. 

  3. Tap the icon marked «Install,» then tap «Accept» on the next screen. 

  4. The app will begin installing. Press the «Open» button in Google Play, or find it on your home screen and tap to open. 

iPhone and iPod touch requires iOS 11.0 or later.

iPad requires iPadOS 11.0 or later.

Mac requires macOS 11.0 or later and a Mac with an Apple M1 chip or later.

Android devices require Android 6.0 or later. 

How to use the FirstOntario Mobile Banking app

  1. Download the FirstOntario Mobile Banking app from the App Store or Google Play, and log on with your PAC. 

If you're not a member, join FirstOntario credit union and log in to an Online Banking account. 

  1. Open the FirstOntario mobile banking app, and enter your PAC. 

If you forgot your password or are locked out of your account, contact the Member Service Centre at 1-800-616-8878 to reset your PAC.

You may also change your PAC. 

  1. Log in to the Mobile App using your current code. 

  2. Find the «Settings.»

  3. Select the «Change Personal Access Code» line.

  4. Input your current PAC followed by your new PAC. Repeat the new PAC to confirm it, and choose «Save.» 

Ensure your code is safe: it should consist of at least 12 characters and be a combination of letters and numbers.

Features

FirstOntario Mobile Banking app lets you:

  • Access your FirstOntario accounts anywhere, anytime

  • Find the nearest ATM or branch

  • Check balances instantly with Quick View with no need to login

  • Pay bills 

  • Set up recurring payments 

  • Transfer funds between your FirstOntario accounts in real-time 

  • Send, receive and request money via INTERAC e-Transfer

  • View the history of transactions

  • Deposit a cheque in less than a minute through Deposit Anywhere

  • Set up alerts and notifications.

FAQ

How to apply for a loan in the FirstOntario Mobile Banking app?

You can't apply for a loan or a line of credit online, book an appointment through the website or call FirstOntario Member Service Centre at 1-800-616-8878.

How to extend a loan in the FirstOntario Mobile Banking app?

The loan or mortgage extension fee is $40 — the average late payment fee. However, beware of the Non-sufficient payment, which is $50. 

To extend your loan, contact the FirstOntario: fill out a contact form at the website, visit a local branch or call the Member Service Centre at 1-800-616-8878. 

You can't set up a Direct Deposit or Pre-Authorized Debit via the mobile app. This feature is available through online banking only. However, you may make lump sum payments using the «Pay Bills» section. 

To view your line of credit details, log in to the mobile app and go to the Accounts section. Then, choose your line of credit (or any other account) and click «Account Details.»

How to pay in the FirstOntario Mobile Banking app?

You may use mobile banking to pay bills, make transfers between your accounts and other banks, set up direct deposits and recurring payments, deposit cheques, send Interac e-Transfers, and more. 

To pay bills online:

  1. Log in to the FirstOntario mobile app

  2. Tap «Pay Bills»

  3. Select your account and payee

  4. Choose the amount and payment date

  5. Tap «Pay This Bill»  

How to restore access to the FirstOntario Mobile Banking app?

To reset your FirstOntario Mobile Banking password, contact the Member Service Centre at 1-800-616-8878 or visit the branch to reset the PAC.

PAC is your individual authentication number that isn't available to credit union employees.

How to delete in the FirstOntario Mobile Banking app?

To delete the app from your mobile device, go to App Store or Google Play, choose the application and click «Uninstall.» Unfortunately, your data can't be deleted. To delete your account, contact FirstOntario.

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