How to register an account
A customer can register on the First National web service called My Mortgage. There they can:
check their mortgage details;
make extra payments;
use the company’s mortgage calculators;
access annual statements, update their account information;
change payment dates;
get their amortization schedule;
review their tax account;
chat online with a First National mortgage specialist.
Customers need to click the “Login” button on the website to find themselves on the My Mortgage page. They will need to enter their email address, their property’s postal code, the name of their banking institution, and their First National mortgage number.
Also, First National allows mortgage brokers to register for their web service MERLIN. Besides registration, brokers can download the MERLIN application on their smartphones from the App Store or Google Play.
How to reset a password
If a customer forgets their password, My Mortgage allows them to reset it. First, the customer needs to click the “Forgot your password” button, and after that, they will need to insert their email address associated with your My Mortgage account and click submit. After that, they will receive the message from the company and be able to change the password.
How to delete an account
If you want to delete your My Mortgage account, review your member’s area settings, or contact the company’s customer care by mail or phone. All the information on available communication channels can be found on the “Contact us” tab.
