Choose a country
Choose a city
Choose a city
Choose a language
Select country
Choose a country
United States
Việt nam
Rating by Finanso®

The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

First National's account


How to register an account

A customer can register on the First National web service called My Mortgage. There they can:

  • check their mortgage details;

  • make extra payments;

  • use the company’s mortgage calculators;

  • access annual statements, update their account information;

  • change payment dates;

  • get their amortization schedule;

  • review their tax account;

  • chat online with a First National mortgage specialist.

Customers need to click the “Login” button on the website to find themselves on the My Mortgage page. They will need to enter their email address, their property’s postal code, the name of their banking institution, and their First National mortgage number.

Also, First National allows mortgage brokers to register for their web service MERLIN. Besides registration, brokers can download the MERLIN application on their smartphones from the App Store or Google Play.

How to reset a password

If a customer forgets their password, My Mortgage allows them to reset it. First, the customer needs to click the “Forgot your password” button, and after that, they will need to insert their email address associated with your My Mortgage account and click submit. After that, they will receive the message from the company and be able to change the password.

How to delete an account

If you want to delete your My Mortgage account, review your member’s area settings, or contact the company’s customer care by mail or phone. All the information on available communication channels can be found on the “Contact us” tab.


How does First National work?

The company operates online and offline. Customers may apply for a loan through their platform, or First National can connect them to a mortgage broker nearby. Client must mention their name, address, email address, phone number, city, and province after what they will be offered to choose the best mortgage broker nearby. After selecting a broker, they can start preparing for the mortgage. 

How do I contact First National?

A customer can contact First National in many ways. The company's website has phone numbers, email addresses, and office addresses. For example, customers with residential or commercial mortgages need to call different phone numbers and visit different offices. Or they can send a message by e-mail. Also, there is a list of offices in Toronto, Vancouver, Calgary, Montreal, and Halifax.

Calculate loan payments in First National

First National calculator will allow you to calculate an approximate payment schedule for the loan

Loan amount

Enter the desired loan amount

100000 $
1000000 $
Loan term

Specify the loan term for the calculation


What to pay attention to when applying for a loan from First National

  1. The company must have a license if it runs business in Alberta, British Columbia, Manitoba, Ontario and Quebec.
  2. You can check the availability of the relevant license (copy) at the branch of the lending company.
  3. Membership in a self-regulatory organization (SRO) is an additional guarantee of the reliability of the lending company. This information can also be checked at the company's branch or on its official website.
  4. Availability of lending policies.
  5. The procedure for applying for a loan.
  6. The procedure for concluding the loan agreement and receiving the payment schedule.
  7. Other conditions for granting loans.

We recommend

  1. To check out the interest rates and frequency. 
  2. Check the availability of individual terms in the loan agreement (principal amount, term, date of advance, etc.).
  3. Check whether the loan agreement contains information about the total cost of borrowing.
  4. Take time to think – you can change your mind before agreeing or signing a loan agreement.
  5. Speed of loan processing.
  6. Accessibility – alternative lenders often operate where there are no bank branches.
  7. For the borrower - high interest on the loan.
  8. For an investor, the safety of funds is not guaranteed by the state.

What distinguishes First National from banks:

  1. Simplicity - loan processing is less formalized than in a bank.
  2. Fast loan processing.
  3. Accessibility.
  4. For the borrower - high interest on the loan.
  5. For an investor, the safety of funds is not guaranteed by the state.
Your comment has been added
Your complaint has been recorded
Invalid username or password
Please log in to like/dislike
Invalid SMS code has been entered
All First National’s reviews by October 2022
Leave feedback

Similar companies

33 City Centre Dr #510, Mississauga, ON L5B 2N5
1 844 446 3279
TD Canada Trust Tower, 161 Bay St. 27th Floor, Toronto, ON M5J 2S1
Auto Loan Solutions
3200 Bloor Street West Toronto, ON M8X 1E1
License No. 6482091
130 Adelaide St W, Suite 3100, Toronto, Ontario, Canada, M5H 3P5.
Symple Loans
161 Bay Street, Suite 2700 Toronto, ON, M5J 2S1