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Cornerstone personal account

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How to log into my Cornerstone account

To sign into a digital banking account:

  1. Open the Cornerstone official website and click the «Sign in» button. 

  2. Sign in using your 16-digit debit card number and your Personal Access Code (PAC) as your current password. 

  3. Create a new username. It can't be changed later. 

  4. Set up and repeat a new password. 

  5. Confirm your contact information by entering your mobile phone number or email. 

  6. Enter the authentication code sent to the email or phone number in the pop-up window.

  7. Confirm your info and click «Create user profile» to complete. 

  8. Click «Proceed to sign in» and enter your account with your new username and password. 

The Cornerstone Account lets you:

  • Customize and personalize your accounts

  • Stop cheques

  • Set up favorite transactions

  • Pay bills or set up recurring payments 

  • Make loan payments 

  • View accounts history 

  • Consolidate business and personal accounts 

  • Transfer funds from your CAD to USD accounts or another Cornerstone member 

  • Make immediate, scheduled, or recurring transfers

  • Send, receive and request Interac e-Transfers

  • Send secure messages 

  • Manage alerts

  • Update contact information

  • Reset your password 

  • Use One-Time Passcodes (OTPs) 

  • Open new accounts in minutes 

  • View eStatements

  • Find Cornerstone branches & ATM locations

How to open a Cornerstone account

You should be a Cornerstone member to open a Cornerstone CU digital banking account. If you aren't, join the Cornerstone credit union and follow the steps to create a profile:

  1. Open the Cornerstone official website and click the «Sign in» button. 

  2. Sign in using your 16-digit debit card number.

  3. Enter your date of birth, your mobile phone number, or the email address matching the data in your file. 

  4. Receive a verification code either through a text message or email. 

  5. Input the received code and click «Confirm.» 

  6. Create a new username. It can't be changed later. 

  7. Set up and repeat a new password.  

  8. Click «Create user profile» to complete your further sign-in information. 

  9. Sign into your digital banking account with your unique username and password. 

Now you may use your username and password to enter the online banking and mobile app.

Requirements

To open an online banking account, you should be a member of the Cornerstone credit union. To become a member, contact one of the branches.

Cornerstone Personal Account

FAQ

How to reset a forgotten password on Cornerstone?

If you forget your password:

  1. Go to the online sign-in page and press the «Forgot username or password?» link. 

  2. Click «Reset password.» 

  3. Enter your username and choose your identification method: email address or mobile phone number. It should match the data on your file. 

  4. Enter the phone number or email address. 

  5. Receive and enter the code. 

  6. Create and confirm a new password. 

Passwords must include the following:

  • At least ten characters minimum and up to 35 characters maximum

  • At least one uppercase letter

  • At least one lowercase letter

  • At least one number

  • Special characters are optional

If you have trouble signing in, contact Cornerstone via live chat or call 1.855.875.2255 to recover your password.

How to delete a Cornerstone account?

Your information will be collected and used according to the purposes listed in the Cornerstone credit union Terms and Conditions. Cornerstone may close your accounts without reason by giving at least 30 days’ notice. Or close accounts without notice if you do not operate accounts or conduct business at the Credit Union satisfactorily. Your account will be inactive if you do not complete a transaction or request a statement of account for two years.

Visit the Cornerstone CU branch or call 1.855.875.2255 to find out details about your account.

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