Credit Union
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connectFirst app

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connectFirst at Google Play

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connectFirst at Google Play

connectFirst at App Store

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connectFirst at App Store

Features

The connectFirst Credit Union mobile app enables you to do your banking on the go through the intuitive interface. The app is available for iOS and Android devices.

The key features of the connectFirst Credit Union mobile app are:

  • Viewing your account balances and transaction history

  • Transferring funds between your accounts

  • Paying bills, adding, and editing bill payees

  • Setting up recurring bill payments

  • Sending and receiving Interac® e-Transfers

  • Sending money to another connectFirst Credit Union member

  • Depositing cheques on the go

  • Registering for auto-deposits 

  • Setting up security alerts and notifications

  • Personalizing your experience (including changing your home screen to a photo of your choice)

How to download the connectFirst Credit Union mobile app

The connectFirst Credit Union mobile app is available on the App Store for iOS 13.0 or later and on Google Play for Android™ 6.0 or later.

To download the connectFirst Credit Union mobile app, go to the Apple App Store or Google Play Store and search for “connectFirst Credit Union”. Once you see the app in the search results, tap on its icon, then tap “Get” or “Install” to download it and wait until the installation is complete.

The connectFirst Credit Union mobile app has over 10,000 downloads on Google Play. The app’s rating is 2.5 on the App Store and 2.4 on Google Play.

How to use the connectFirst Credit Union mobile app

Once you have the connectFirst Credit Union mobile app installed on your device, launch it and sign in using your digital banking login credentials.

If you haven’t used digital banking yet, during your first sign-in, enter your 19-digit Member Card number, your date of birth, and either your phone number or your email. Once you receive a verification code, enter it into the designated field. Then, create your username and password and agree to the terms and conditions. 

The connectFirst Credit Union mobile app is free to download and use. Keep in mind that mobile data downloading and internet charges may apply. Check the possible charges with your provider.

FAQ

How to apply for a loan in the connectFirst Credit Union mobile app?

The connectFirst Credit Union mobile app doesn’t have the loan application feature at this time. You can apply for a loan in person at your local connectFirst Credit Union branch and book an appointment online before your visit. 

Check the connectFirst Credit Union website and mobile app pages for the new feature announcements.

How to pay via the connectFirst Credit Union mobile app?

To pay a bill through the connectFirst Credit Union mobile app, launch it, tap “Move Money”, then tap “Payments”, and select “Pay bills”. Then, select an account to pay from, tap “Add Payment”, select a payee, enter the payment amount, specify the payment date, and tap “Add Payment” again. Next, review the payment details and tap “Continue” to complete your payment.

How to restore access to the connectFirst Credit Union mobile app?

To restore the forgotten password, tap “Forgot username or password?” and then tap “Forgot password?” on the login screen. Next, enter your username and select an identification method — either by email or by phone number used in enrollment. After you receive the security code, enter it into the designated field. Then, create a new password, confirm it, and tap “Continue”. Once you do, you will receive a message from the system confirming the password update. So, you can log in with your username and a newly created password.

How to delete the connectFirst Credit Union mobile app?

You can delete the connectFirst Credit Union mobile app from your device the same way you would normally delete other apps. However, deleting an app won’t result in closing your accounts, plans, and products or deleting the data you’ve shared with connectFirst Credit Union previously.

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