Credit Union
Rating by Finanso®

The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.


Advertiser Disclosure

About company

Connect First Credit Union Ltd is a financial cooperative headquartered in Calgary, Alberta. Since its establishment in 1987, connectFirst Credit Union has grown into one of the largest Canadian credit unions. As a full-service financial institution, connectFirst Credit Union serves over 128,000 members through its 40 branches across Alberta. The credit union has over $6 billion in assets.


connectFirst Credit Union provides a full range of banking products and services for personal and business members including agri-business.

connectFirst Credit Union welcomes all its members to join its member panel and leave feedback about the products and services to improve the member experience.

The credit union supports the development of local communities and finances scholarships, grants, donations, and other community-related initiatives.

Pros and cons

Let’s look through the benefits of joining connectFirst Credit Union:

  • A full range of products and services for individuals and businesses

  • Favorable conditions for banking accounts for seniors and youth 

  • Competitive interest rates for Save More accounts and term deposits

  • No monthly fees for business savings accounts

  • Online and mobile banking opportunities

  • Safety of eligible deposits guaranteed by the Credit Union Deposit Guarantee Corporation

Here are the drawbacks to be aware of:

  • No credit cards offered

  • Low interest rates for business savings accounts

  • Availability of products and services to Albertans primarily


For individuals, there is a range of personal banking products at connectFirst Credit Union:

  • Chequing accounts for everyday banking operations with a low to an unlimited number of monthly transactions included

  • Mortgages with up to 5-year terms available at fixed or variable rates

  • Savings accounts to safely deposit funds and earn up to 1.50% interest

  • Home equity lines of credit providing financing of up to 80% of your home’s value

  • Secured and unsecured lines of credit providing ongoing access to an approved financing amount

  • Personal loans for any borrowing needs with flexible repayment terms and penalty-free early playoff

  • Auto financing options with flexible repayment terms and competitive rates available through dealerships

  • RRSP loans providing financing at competitive rates to optimize your RRSP contributions

  • Mutual funds enabling you to invest in a professionally managed pool of securities 

  • Term deposits ensuring the safety of your principal investment and providing a competitive return at rates of up to 4.75% 

  • Registered plans like RRSPs, TFSAs, RRIFs, RESPs, and RDSPs allowing you to grow your money on a tax-sheltered basis

  • Insurance products including life, credit, mortgage, travel, home, and auto insurance

Business and agri-business members can apply for the following products with connectFirst Credit Union:

  • Chequing accounts with different numbers of monthly transactions including options for community organizations, lawyers, and real estate trusts

  • Savings accounts with no monthly fees and up to 0.25% interest rates

  • Commercial mortgages at fixed and variable rates to finance real estate projects of your business

  • Operating lines of credit providing revolving access to financing up to an approved credit limit at competitive rates 

  • Business term loans for different borrowing needs available at fixed and variable rates

  • AgriOne lending solution providing multiple credit facilities under one title registration

  • Auto financing solutions with flexible repayment terms and competitive rates available through dealerships

  • Mutual funds providing access to professionally managed portfolios of investment securities 

  • Term deposits providing the security of your principal investment and competitive return at rates of up to 4.75% 

  • Insurance products including life, credit, mortgage, travel, home, and auto insurance


The services for personal members include:

  • Private wealth services to get a personalized financial planning strategy

  • Merchant services including online invoicing

  • Payroll management

  • Cheque Capture™ for depositing cheques from the comfort of your home

  • Access to Qtrade Direct Investing to trade investment securities through an online brokerage platform

Business owners can also apply for private wealth services to get a customized strategy on how to manage and grow their wealth.

connectFirst Credit Union


Who owns connectFirst Credit Union?

Unlike banks that have shareholders, connectFirst Credit Union is a 100% member-owned financial cooperative. Credit union members are welcome to join the member panel and provide their feedback on member experience to improve it further.

Is connectFirst Credit Union legitimate?

Connect First Credit Union Ltd is a registered legal entity with the following LEI: 549300XBDMPE3ID4QH16.

The credit union’s head office is at 200-2850 Sunridge Blvd NE, Calgary, Alberta, T1Y 6G2, Canada.

How to contact connectFirst Credit Union customer service?

You can contact connectFirst Credit Union’s Member Connection Centre for support by phone at 1.866.923.4778 or by filling out the contact form on the website. 

The Member Connection Centre works Monday through Friday from 8:00 am to 8:00 pm and Saturdays from 8:30 am to 5:00 pm.

Company documents

Direct Services Agreement

We're your full-service banking partner, our local history and integrity now shining through state-of-the-art digital banking solutions.

© connectFirst Credit Union
Your comment has been added
Your complaint has been recorded
Invalid username or password
Please log in to like/dislike
Invalid SMS code has been entered
All connectFirst’s reviews by may 2024
Leave feedback
Similar companies
Public Service
403 Empire Avenue, St. John's NL Canada, A1E 1W6
+1 (800) 563-67-55
145 Evans Ave., Etobicoke, ON M8Z 5X8, Canada
+1 (800) 461-07-77
1532–6th Avenue, Prince George, BC V2L 5B5
+1 (866) 554-34-56
18 Grenville Street, Suite One, Toronto, ON M4Y3B3, Canada
+1 (888) 516-66-64
720 St Anne's Rd, Winnipeg, MB R2N 0A2, Canada
+1 (204) 958-63-00