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Community First personal account

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How to open a Community First Credit Union online banking account

An online banking platform from Community First Credit Union provides 24/7 access to your finances. With online banking, you can manage your accounts from the comfort of your home or office using any device connected to the Internet.

To sign up for online banking, visit a Community First Credit Union branch near you to get a Personal Access Code (PAC).

Features

Let’s look through the key features that the Community First Credit online banking platform provides:

  • Viewing your account information

  • Viewing and downloading your transaction history

  • Paying bills, adding, editing, and deleting payees

  • Transferring money between your accounts

  • Sending money to Canadian recipients through Interac e-Transfer 

  • Sending money to other credit union members

  • Ordering cheques

  • Placing stop payments

  • Making tax payments

  • Setting up CRA Direct Deposit

  • Editing your contact information

  • Viewing current interest rates

How to sign in to a Community First Credit Union online banking account

To sign in to your online banking account, enter your Member Number and Personal Access Code (PAC) in the right sidebar of the Community First Credit Union website page you are browsing. To speed up the login process, you can choose to memorize your member information so that you will have to enter only your PAC during your future sign-ins.

Community First Personal Account

FAQ

How can I change my Community First Credit Union online banking password?

You can change your Community First Credit Union online banking password or Personal Access Code at any time from your profile settings. To proceed, input your current PAC, then enter your New PAC twice. After the successful password change, you can sign in using your newly created PAC.

How do I restore the forgotten password?

If you forgot your Personal Access Code (PAC), you can reset it using the self-service password restore feature. In the login section in the right sidebar, click “Forgot your PAC?”. On the next screen, enter your Member Number to verify your identity. Then, follow the further on-screen prompts to create a new PAC.

How to delete a Community First Credit Union online banking account?

Community First Credit Union doesn’t provide any instructions on deleting your online banking account in case you no longer want to use it. You can reach out to the Community First Credit Union Service Excellence Centre at 1-888-413-YNCU (9628) to clarify information about an online banking account deletion.

How to register an Interac e-Transfer profile through the Community First Credit Union online banking account?

With your Community First Credit Union online banking, you can register an Interac e-Transfer profile to Canadian residents using an email or phone number of a recipient. When registering your profile, provide your email and phone number and specify the preferred way to receive notifications about the e-transfer status — by email, phone, or both.

Note that if you are using online banking as a business member, your Interac profile won’t be shared with delegates assigned to your business account.

Can I set up a CRA Direct Deposit through the Community First Credit Union online banking account?

The Community First Credit Union online banking platform enables you to set up CRA Direct Deposit to receive payments or refunds you qualify for. To set up CRA Direct Deposit through online banking, you must have filed a tax return during the last two tax years; otherwise, you will need to contact CRA directly. 

To set up a CRA Direct Deposit, select a Community First Credit Union chequing or savings account that you would like to receive payments to. When selecting an account, make sure your name and date of birth match your tax records.

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