Credit Union
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The rating by Finanso® is determined by our editorial team. The scoring formula includes a financial product type as well as tariffs, fees, rewards and other options.

Community First

Advertiser Disclosure

About company

Community First Credit Union is a division of Your Neighbourhood Credit Union — one of the largest Ontario-based credit unions. Community First Credit Union operates in Northern Ontario primarily, while its YNCU-branded branches operate throughout Southwestern Ontario. Community First Credit Union provides a wide range of personal and business banking solutions while keeping the funds local and investing them back into the community.

Features

All member-owners have equal voting rights when discussing matters of concern, making policy decisions, and electing the Board of Directors at the credit union's annual meetings. In addition, each member has an opportunity to join the Board of Directors.

Each year, Community First Credit Union returns a portion of its profits to its members in the form of patronage dividends. The potential dividend amount can range from $2.00 to $200.00.

Community First Credit Union has a referral program in place making both you and a person you refer eligible for an up to $100 reward.

Community First Credit Union is a full-service financial institution providing all the solutions that banks do. But, unlike banks, the credit union re-invests funds deposited by its members back into community-focused programs, partnerships, scholarships, and awards.

Pros and cons

Here are the pros of Community First Credit Union:

  • A full range of banking products and services

  • Attractive rates for GICs and select savings accounts

  • Safety of eligible deposits guaranteed by the Financial Services Regulatory Authority (FSRA)

  • Online and mobile banking available

The cons are:

  • Limited geographic availability of banking solutions

  • The lack of transparency about loan rates

Products

Personal banking products from Community First Credit Union include:

  • Chequing accounts that differ in transaction volumes to meet your daily banking needs

  • Savings accounts enabling you to earn a return on deposited funds with up to 3.00% interest rates 

  • Loans with pre-set terms of one to five years, flexible repayment schedules, and competitive fixed and variable rates

  • Secured and unsecured lines of credit providing access to a predefined financing amount, with the interest, applied only to what you borrow

  • Credit cards with interest rates of 11.99% to 20.99% and additional perks like zero fees, cash back, and rewards

  • Conventional, insured, and construction mortgages with fixed and variable rates ranging from 5.24% to 5.89%

  • Redeemable and non-redeemable term deposits or GICs providing an attractive return at up to 5.25% rates, with market-linked GIC options available 

  • Class A shares enabling you to invest in the credit union and potentially earn a competitive return

  • Combination savings account providing tiered interest rates of 0.05% to 2.40% depending on the deposited amount, with an option to access your funds at any time

  • Registered plans such as RRSPs, RRIFs, and RESPs allowing you to grow your savings and investments tax-sheltered

For business members, there are the following products at Community First Credit Union:

  • Chequing accounts with 5 to 200 monthly transactions included

  • Savings accounts providing tiered interest rates based on the account balance

  • Loans available for one to five-year terms at fixed and variable rates

  • Lines of credit providing ongoing access to the predetermined amount of funds to support the cash flow of your business

  • Letters of credit providing a guarantee of your payment to a third party

  • Credit cards with 12.99% to 20.99% interest rates and benefits like zero fees, cash back, and rewards

  • Short-term and long-term providing a competitive return, with redeemable and non-redeemable options available

Services

Both personal and business members can reach out to Community First Credit Union for the following services:

  • Wealth management services that involve investing advice and guidance on a suitable line of investment products

  • Planning and advisory services to help you achieve your life and business goals

For businesses, there are the following services:

  • Merchant services to receive and process credit and debit card payments from your customers

  • Payroll services to simplify your payments to employees and business partners

Community First Credit Union

FAQ

Who owns Community First Credit Union?

At Community First Credit Union, members are its shareholders. All member-owners have equal voting rights at the credit union's meetings. In addition, they participate in profit sharing and earn patronage dividends annually based on their business with Community First Credit Union.

Is Community First Credit Union legitimate?

As a division of Your Neighbourhood Credit Union, a reputable financial cooperative in Ontario, Community First Credit Union has earned the trust of members across Northern Ontario.

Regulated by provincial legislation, Community First Credit Union regularly undergoes inspections and audits aimed to ensure its commitment to financial practices and codes of conduct.

How to become a Community First Credit Union member?

To apply for a Community First Credit Union membership, you should book an appointment with an advisor online. Select “Becoming a Member” in the top navigation menu on the website, click the “Become a member today” button, and book a meeting in the calendar.

How to contact Community First Credit Union customer service

Whenever you need assistance, you can contact the Community First Credit Union Service Excellence Centre at 1-888-413-YNCU (9628). You can reach out to the Service Excellence Centre on Monday, Tuesday, Thursday, or Friday from 9:00 a.m. to 5:00 p.m., on Wednesday from 9:30 a.m. to 5:00 p.m., or on Saturday from 9:00 a.m. to 2:00 p.m.

Are my funds safe at Community First Credit Union?

The Financial Services Regulatory Authority (FSRA) guarantees the safety of funds deposited by members with Community First Credit Union. Deposits held in registered accounts have unlimited coverage, while deposits held in non-registered plans have up to a $250,000 coverage through FSRA.

Company documents

Market Conduct Code

We’re a straight-talking financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to. We’re the kind of ally that kicks ‘cookie cutter’ solutions to the curb to lay out personalized solutions that actually meet your needs. We’re all about being a good neighbour.

© YNCU
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