Alterna Bank account

Alterna Bank offers secure online and mobile banking services to its clients, providing convenient access to their accounts anytime, anywhere. With Alterna's online banking platform, clients can easily manage their accounts, conduct transactions, and access a range of banking services with just a few clicks. Whether accessing through a desktop or mobile device, clients can log in securely using their account number and personalized credentials. The platform prioritizes security, with features such as secure account login and encryption protocols to safeguard client information. Clients can accept terms and register for online banking services through the website or mobile app. For assistance, clients can contact the Alterna Bank contact center, available to address inquiries or provide support for any online or mobile banking-related issues. Alterna Bank's online and mobile banking services empower clients with convenient access to their accounts and a wide range of banking services in a secure and user-friendly environment.

Key features

1. Search Surcharge-Free ATMs. Clients can easily locate surcharge-free ATMs using Alterna Bank's online banking platform, ensuring convenient access to cash without incurring additional fees.

2. View Account Activity. Clients have the ability to access detailed information about their accounts, including current balances, recent transactions, and account activity, providing transparency and insight into their financial status.

3. Pay Bills. With Alterna's online banking, clients can conveniently pay their bills electronically, saving time and effort. Whether it's utilities, credit cards, or other expenses, clients can easily schedule payments and manage their finances efficiently.

4. Set Up Alerts and Notifications. Clients can stay informed about their account activity and receive timely notifications through Alterna Bank's online banking platform. By setting up alerts for various transactions or account activities, clients can monitor their accounts closely and respond promptly to any changes or updates.

How to create an Alterna Bank online banking account?

Online

1. Initiating the Registration Process. On the Online Banking Welcome page, locate the section that says, "Don't have access?" Click on the option "Register to log in" to begin the registration process for digital banking access.

2. Start Registration. After selecting "Register to log in," you will be directed to the "Did you know you can access your accounts anytime, anywhere?" screen. Click on "Start Now" to initiate the registration process.

3. Entering Account/Client Number. You will be prompted to enter your account/client number. This number can typically be found on your statement or by contacting Alterna Bank's Contact Centre at 1.877-560.0100.

4. Confirming Contact Details. Once you've entered your account/client number, your contact details, such as mobile phone number and/or email address associated with your account, will appear on the screen. Confirm the displayed contact details. To proceed, select "Send Code" to the mobile phone number and/or email address displayed. This step is essential for verification purposes.

5. Choosing a Password. After confirming your contact details, you'll need to choose a password for your online banking account. Make sure your password meets the requirements listed on the screen. Enter your chosen password and confirm it.

Offline

It's important to note that Alterna Bank operates exclusively online, without any physical branches. As a result, the process of creating an Alterna Bank online banking account must be conducted entirely through digital channels. Unlike traditional banks with physical branches where you can walk in and open an account in person, Alterna Bank's digital banking model requires all account creation procedures to be completed online.

Step-by-step registration

1. Accessing the Homepage. Open your preferred web browser and navigate to the Alterna Bank website. Look for the "Log In" option located in the top right-hand corner of the homepage.

2. Redirect to Online Banking Welcome Page. Click on "Log In," and you will be redirected to the Online Banking Welcome page.

3. Initiating the Registration Process. On the Online Banking Welcome page, locate the section that says, "Don't have access?" Click on the option "Register to log in" to begin the registration process for digital banking access.

4. Start Registration. After selecting "Register to log in," you will be directed to the "Did you know you can access your accounts anytime, anywhere?" screen. Click on "Start Now" to initiate the registration process.

5. Entering Account/Client Number. You will be prompted to enter your account/client number. This number can typically be found on your statement or by contacting Alterna Bank's Contact Centre at 1.877-560.0100.

6. Confirming Contact Details. Once you've entered your account/client number, your contact details, such as mobile phone number and/or email address associated with your account, will appear on the screen. Confirm the displayed contact details. To proceed, select "Send Code" to the mobile phone number and/or email address displayed. This step is essential for verification purposes.

7. Choosing a Password. After confirming your contact details, you'll need to choose a password for your online banking account. Make sure your password meets the requirements listed on the screen. Enter your chosen password and confirm it.

8. Accepting the Online Access Terms and Conditions Agreement. Once you've selected and confirmed your password, you'll be presented with the Online Access Terms and Conditions Agreement. Review the terms and conditions carefully. If you agree to the terms, select the option to "Accept" the agreement.

How to log in?

1. Access the Alterna Bank Website. Open your web browser and navigate to the official Alterna Bank website.

2. Locate the Log In Option. Look for the "Log In" button or link typically located in the top right-hand corner of the homepage. Click on it to proceed.

3. Enter Your Login ID. In the designated field, enter your login ID. This could be your account number, username, or any other identifier provided by Alterna Bank.

4. Enter Your Password. In the password field, enter the password associated with your online banking account. Ensure you enter it accurately to avoid login issues.

5. Click Log In. Once you've entered your login ID and password, click on the "Log In" button to proceed.

6. Access Your Account. After clicking "Log In," you will be directed to your Alterna Bank online banking account dashboard, where you can view your account information, conduct transactions, and access various banking services.

How to activate an Alterna Bank account?

While there is no official information on how to activate your account, typically, your account will be activated automatically upon logging in for the first time:

1. Log In. Visit the Alterna Bank website and log in to your account using your login ID and password.

2. Navigate. Once logged in, navigate to your account dashboard.

3. Explore Features. Familiarize yourself with the features and services available through your Alterna Bank account.

4. Update Information. Ensure all your personal and contact information is up to date.

5. Begin Banking. Start using your Alterna Bank account for transactions, transfers, and other banking activities.

How to delete an Alterna Bank account?

While there is no official information on how to delete your Alterna Bank account, generally you will need to contact the bank directly to initiate the process:

1. Contact Bank. Reach out to Alterna Bank via phone or email to inquire about the account deletion process.

2. Provide Information. Be prepared to provide account details and identification to verify your identity.

3. Follow Instructions. Follow the instructions provided by the bank representative regarding the account deletion procedure.

4. Complete Documentation. If required, fill out any necessary forms or documentation provided by the bank to proceed with the account deletion.

5. Confirm Deletion. Confirm with the bank representative that your account has been successfully deleted.

How to reset my password?

1. Access the Alterna Website. Open your web browser and navigate to the official Alterna Bank website.

2. Click Log In. Locate the "Log In" button or link on the website's homepage and click on it.

3. Forgot Password?. On the login page, find and click on the "Forgot Password?" option. This typically appears near the login fields.

4. Enter Login ID. You'll be prompted to enter your login ID, which could be your account number or username.

5. Verify Identity. Next, you'll need to select and enter the contact information that Alterna Bank has on file for you. This step is crucial for verifying your identity and ensuring account security.

6. Submit Request. After entering the required information, submit your request. Alterna Bank will then verify your identity and provide instructions for resetting your password via the contact information provided.

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Additional resources

• About Alterna Bank
• How to PayOff Alterna Bank Debt
• Alterna Bank Mobile App
• Alterna Bank Customer Reviews

Sources

• Alterna Bank Website