How to register an account
Registration is free of charge. To create an account with Afterpay, you will need to visit their website or download the Afterpay app to set up a password. Once you have accessed the website or app, you will need to click on the "Sign Up" button. You will then be asked to enter your email address, name, and password. After that, you can choose whether you want to sign up for a monthly subscription or not. This means that your card will be automatically charged on the 1st of each month. Alternatively, you can pay for items individually. According to some sources, it can take up to 3 days for your application to be processed.
How to reset a password
People are people, sometimes we forget created passwords, but Afterpay has developed a secure procedure to restore your account access and shop conveniently. What you need to do in such a situation:
Go to the company's website and click on "Log in".
Then, enter the email address associated with your account and click "Forgot". You will be asked to provide the mobile number associated with your Afterpay account. After you enter this information, you will receive an SMS 6-digit verification code. You will need to use this code to reset your password and get back online with the shopper community.
There may be other, more complicated cases. For example, if you no longer use the cell phone number associated with your account, or if you have forgotten not only the password but also the email address associated with the account.
In such cases, you should use the "Get in touch" section, enter your e-mail address, select the appropriate subject of your request from the Dropbox list, and enter your first and last name, date of birth, phone number, address specified in the account, country, merchant ID (optional line), add a description of your problem and attach accompanying files, for example, screenshots, if necessary, and submit it. Wait for the Afterpay team to contact you and solve your problem.
Note: Resetting Afterpay account passwords is not possible exclusively by email.
How to delete an account
If you wish to delete an account with Afterpay, you may do so if your outstanding balance is $0
You can delete your personal account with Afterpay at any time by simply requesting it through the mobile app or logging into your Afterpay account through the desktop.
Go to "My Profile."
Select "Deactivate account."
Confirm why you want to close the account.
Enter your password to confirm deactivation (we will send you an email to confirm the deactivation of your account once completed).
Note: Afterpay may retain your personal information that it holds for some time after closing your account, including to comply with Afterpay's legal obligations and as described in the Company's Privacy Policy, which is available on the Web site.
